1.3 slide assignment

1.3 slide assignment

Dear ladies and gentlemen, good morning

I am happy for this opportunity to share my insights on the critical topic of communication at the workplace. I am Jeremy, one of you from the public relations and have worked in this organization for the past three years. I joined this company immediately after completing my university education four years ago and have much enjoyed working here. ON this very day, I will take you through the topic communication and discuss the skills of an excellent communicator as well as a lousy communicator. The paper will go further to cover miscommunication and how it can be eliminated in the workplace.

Skills on excellent communication have several benefits at the workplace, even though the size of the organization one is working for. This is because the capability allows the communicator to understand his/her audience, how to direct the message, and anticipate how the recipient may react to the news. Information is shared daily in organizations regardless of the channel of communication and thus should be done in a well-structured framework. As opposed to casual conversations, workplace communication requires precise and accurate messages to allow a better understanding of everybody. I remember when I was in a welfare meeting with my friends and chairperson in the mid of the conversation, laughter stood and announced that the welfare would be dissolved in the next meeting due to lack of funds to run the projects. Nobody commented on the issue, and when the chairperson brought up the topic in the following session, he was asked why the same was not raised in the meeting before and why it was not captured in the minutes. This is an example of bad communication skills. The chairperson did not evaluate his audience, the message, and had poor timing; thus, the news was not delivered as intended. These are common mistakes that happen in our days at our workplace.

The skills of an excellent communicator necessitate that the speaker understands that various elements of communication. The channel of communication is as important as the message itself. The message, as seen through the chairperson, is just as important as the context in which it is communicated. Therefore, the speaker should first scan the environment to evaluate whether it is conducive to passing the message. Lastly, consider noise, which is the interference of the message and feedback, which helps the speaker in understanding whether the receiver understood the message. For instance, if the speaker would have asked the members whether they had heard his message after the laughter had subsided, he would be in a better chance to know whether his message was clear.

Miscommunication is another obstacle in communication at workplaces. From my experience, miscommunication happens due to the modification of the message when it passes through the communication channels, and the other factor is poor communication. The first factor comes when the email or multimedia as a channel alters the message by omitting some aspects or adding some content; thus, the recipient receives different information from the one that was sent. The second factor arises from poor communication such as inaudibility or too much politeness to avoid sensitive words, thus misunderstanding certain words, which may lead to a poor understanding of the whole message.

The solution to miscommunication may be informed of verifying the received information first before acting on it. This can be done by confirming with the contact person. The second strategy may be through the copying of all messages received in their original form when replying to the sender. The original text will act as a reference point.

In summary, there is a need for excellent communication to enable workers to offer precise and correct information with the intended message to the customers. The two strategies discussed should be used to avoid miscommunication. I believe that through this speech, communication will become a valuable asset to each one of you as it represents the company image. Also, communication will play a significant role in your careers now and in the future. Thank you.