Annotated bibliography on Crisis Management
Derani, N. E. S., & Naidu, P. (2016). The impact of utilizing social media as a communication platform during a crisis within the oil industry. Procedia Economics and Finance, 35, 650-658.
Derani and Naidu researched the negligent actions of the oil companies in the times of crises. The study reveals the effective use of various social media platforms in times of crises. It is concluded that social media is a useful tool in conveying information concerning current issues in public. Similarly, Taco Bell suffers from the effectiveness of social media that revealed that Taco Bell had intentionally mislabeled their products to deceive their clients misinforming their community.
Weinmann, K. (2012). Advertising scandals in the business industry. Business Insider, Sep, 16.
Weinmann did research and concluded that as with the Taco Bell case, “a communication practitioner should break down the effect of the emergency on the notoriety and improvement of the association.” According to the research, a crisis results in budgetary, reputational and operational harm.
Fearn-Banks, K. (2016). Crisis communications: A casebook approach. Routledge.
Fearn-Banks researched how contact information for different audiences that could be interested in getting immediate information during the emergency should be readily available for use when a need arises. Based on the study, existing contact information may be obtained from existing databases. The contact information stored by the firm should be up to date and stored under high security to avoid accessibility by unauthorized users.
Coombs, W. T. (2014). Ongoing crisis communication: Planning, managing, and responding to Sage Publications.
Coombs researched and found out that crisis management is varied and requires the integration of several departments in the firm such as risk management and media relations. Based on the study, the most critical issue of interest is the handling of contact information that can be used to pass data in the event of a disaster. Contact information for different audiences that could be interested in getting immediate information during the emergency should be readily available for use when a need arises.
Hosseinali-Mirza, V., de Marcellis-Warin, N., & Warin, T. (2015). Crisis Communication Strategies and Reputation Risk in the Online Social Media Environment. International Journal of Business and Social Science, 6(5), 7-21.
Hosseinalli and Marcelis researched on crisis communication strategies to assess the risk based on improper social media management. The study was similar to the backlash that decried an advert by Dove as racist in that the ad showed an African American woman taking her shirt off to reveal a Caucasian woman underneath. The stakeholders of this advertisement wanted to boycott the brand for its insolence, and it took the intervention of the CEO to apologize.
Cook, N. D. (2015). Crisis management strategy: Competition and change in modern enterprises. Routledge.
Cook did research to prove that when a person is shown from a different perspective, they should harness it, embrace it, and promise to do better for a brand is a promise, but a good brand is a promise well kept. In the research, competition and change are seen as the significant factors causing risks in a business. The research is similar to analysis by Kent that ascertained that Dove could do a better job at advertising to the public about women’s diversity in the health and beauty sector.