Top 10 Phone.com Hosted PBX Features

Top 10 Phone.com Hosted PBX Features
VoIP technologies have contributed significantly to the development and rise of innovative hosted PBX features. The internet, through VoIP phone systems, has provided an incredibly powerful platform for delivering PBX functions at a fraction of the cost of legacy solutions.

Apart from the cost factor, by delivering these solutions through the cloud, business phone solution vendors and providers have been able to introduce and deploy some truly revolutionary phone functions for companies that would otherwise not have been possible previously.

Here are ten of the most popular business phone system features available on the market that Phone.com provides to its customers.

1. Find Me, Follow Me

This feature enables users to receive or place phone numbers across multiple devices using the same extension or phone number. It is currently among the hottest mobile-enabled features as it leverages mobility by utilizing cloud-based technologies.

Find Me, Follow Me, utilizes cloud-based systems that enable businesses and users to stay more agile and never missing any phone calls despite being out of the office.

Learn more about Find Me, Follow Me feature:

Find Me, Follow Me feature  – Receive or place phone numbers from many devices

2. Unified Communications

The majority of businesses utilize many different applications to run their day to day business operations and, therefore, makes sense to have all these applications running under a single package.

Learn more about how Phone.com unified communications package combines virtual PBX and telephony functionality by integrating a wide range of tools for a useful communication experience.

• CRM Integration – Integrates popular CRM software application
• HD Video Conferencing – Face to face meetings of up to 25 participants
• HD Audio Conferencing – Premium HD conferencing capability to over 300 participants
• Call Management – Self-manage and configure your call metrics
• Call Analytics – Breaks down and analyzes calls to your Phone.com account

Our unified communication package allows users to interact with customers across different channels; voice, live and email while providing the user access to the customer information such as purchase history, analytics resulting in a better customer service experience for the caller.

3. Artificial Intelligence

Artificial Intelligence (AI), also commonly referred to as machine learning, natural language processing is the development of computer systems able to perform tasks usually requiring human intelligence, such as visual perception, speech recognition, among others.
AI, when used in conjunction, can drastically improve the effectiveness of your communication.  Chatbots are good examples of communication features provided by VoIP service providers that leverage AI and learning algorithms to provide better customer support.

Learn more about Phone.com features that utilize and leverage Artificial Intelligence:

• Voicemail Transcription – Automatically transcribes text into speech and read to you.

4. Click and Drag Configuration

Click and drag processes are embedded in most business phone solutions. They provide businesses with a simple and easy way of performing complex communication processes, without any complicated coding or in-depth knowledge.

Back in the days, organizations with legacy telephony and PBX solutions hired in-house technicians. The advent of cloud-based phone systems eliminated the need to employ in-house PBX technicians as Cloud-based phone solution providers put that power in the hands of everyday users.

Learn more about Phone.com solutions that utilize the ‘drag and drop’ feature:

• Menu (IVR) – Create custom messages to your callers
• User Extensions – Create unlimited user extensions

Phone.com drag and drop configuration enables even the least technologically savvy user to set up and manage PBX solutions with ease.

5. Voicemail To Email

The majority of phone users generally take long to check their voicemails, and many go unchecked. However, checking emails is something many users do, many times during the day. Therefore, it makes sense to deploy voicemails as emails to users.

Voicemail to email is a form of voicemail transcription provided by several innovative cloud-based solution providers such as Phone.com.

The voicemail feature analyzes the voicemail content left on your extension or phone number, transcripts the entire voicemail, and sends us a text to your email, SMS, or to a mobile app.

Learn more about Phone.com voicemail to email feature:

• Voicemail to Email – Have your voicemail transcribed and sent to your email

6. Advanced Call Screening

Businesses are usually bombarded with calls from telemarketers and unknown numbers, which can severely affect business productivity.

Call screening refers to the practice of identifying and analyzing incoming calls and then using that information to decide on what action to take. Basic call screening features involve displaying the caller’s ID containing the caller’s name and phone number and then choosing whether to receive the call, decline, or send it to voicemail.

Advanced call screening, which Phone.com offers to users, involves setting up rules that can be acted upon, even before the phone also rings, such as setting up an audio message that tells a user which number was dialed.

Learn more about Phone.com call screening features:

• Call Screening – Identify and analyze phone calls before even picking them up
• Call Blocking and Screening – Block incoming numbers from unknown numbers
• Call Notification – Get notified when incoming calls reach your phone number or extension

With Robocalls growing in frequency each day, privacy is increasingly becoming a concern for many users. The call screening tools from Phone.com allows you to be online and connected, but not exposed and open to unwanted callers.

7. Click-to-Call

A growing number of internet users are accessing websites and applications on their smartphones instead of their laptops or desktop computers. Therefore, it would be a game-changer if businesses had a way of enabling visitors to their websites to contact and communicate with them in real-time, without leaving their devices.

Click-to-Call refers to a web-based communication in which a person clicks on a button or text while browsing the internet and gets connected with another individual in real-time.

This button is usually embedded on a website or mobile app and connects directly to a representative of a business designated to assist website visitors.

Learn more about Phone.com Click-to-Call feature:

• Click-to-Call – Place a button on your website that let customers connect with you quickly

The simplicity of a user clicking a button and getting plugged in real-time with a sales representative without the user leaving the product or service they were viewing, is truly a game-changing feature that Phone.com has provided to numerous business owners.

8. E911 (911 Emergency Dialling)

E91 (Enhanced 911) refers to the support for wireless phone users who dial 911, the standard number for requesting help in emergencies.

Since wireless users are usually mobile, some enhancement is required for the E911 service to be operational on their phone numbers, such as providing a physical location of the user to ensure that the correct site is provided when the user dials 911 during an emergency.

Phone.com provides basic 911 coverage nationwide, and E911 services where available. However, Phone.com must know the physical location of your adapter (ATA) or IP phone. Our system will prompt you to provide this information during sign up; therefore, you shouldn’t worry.

You should note that the 911 service may be disrupted by power outages or outages related to your internet service.

Learn more about the Phone.com E911 service feature.

• E911 – Provides nationwide coverage with all IP phones and adapters

9. Music On Hold

Music on hold (MOH) refers to a phone feature that plays recorded music and speech when an inbound caller is placed on hold. This feature is usually common with businesses that involve customer service.

Music on hold presents an opportunity that businesses can utilize to promote offers, provide additional information about the company, or provide a distraction that boosts the mood of their customers.

Most businesses are creative and provide inbound callers with a recording that resonates with their brand. Phone.com offers a premium pricing plan that provides businesses with quality songs from world-famous artists.

Learn more about Phone.com Music on Hold and other related features.

• Music On Hold – Access quality music for callers waiting on hold or in a queue
• Personal Music – Personalize your commercial phone systems with personal greetings

10. Dial By Name Directory

Dial by name directory is a phone system feature that helps phone users, whether within your organization or inbound callers to locate people by typing out the first or last name of the person in the keypad or calling out their names.

It usually uses a computer-generated auto-attendant voice. However, cloud-based solution providers such as Phone.com provide users with customization options such as recording their names.

Learn more about Phone.com Dial by Name Directory feature.

Dial By Name Directory – Search for a person’s extension by using an automated system

Stay Connected With Hosted PBX Features

While we have provided you with the ten most popular hosted PBX features among Phone.com customers, there are many other hosted PBX features that businesses use daily.

Learn more about phone.com hosted PBX features and request for a FREE demo.