critique the roles of chief operations officers in managing the challenges and risks experienced in the “In and Out” activities of an organization
Executive summary
- The paper will critique the roles of chief operations officers in managing the challenges and risks experienced in the “In and Out” activities of an organization.
- The study will focus on “In –and- Out Burger” to address the challenges it has been experiencing, including expansion, and how the COO can mitigate the obstacles.
- Again, the paper will provide recommendations for the various problems, including low customer satisfaction and employee incompetence.
Background information
- The COO is mandated to oversee the day to day operational and administrative functions of an entity and reports directly to the CEO.
- In- and- Out- Burger, an American based restaurant, has been experiencing various challenges.
- The purpose of the study is to ascertain whether the COO can put in place lasting interventions to resolve the menace.
Don't use plagiarised sources.Get your custom essay just from $11/page
Challenges
- The challenges facing “In and Out Burger” include expansion issues, low customer satisfaction, and unprofessionalism among the attendants.
- The solution to the expansion issue is that the company should operate based on the available resources to meet the market constraints.
- The attendant’s team leader should ensure that the customer’s queries and demands are met to realize service satisfaction.
- The attendants should utilize their core competencies appropriately to reduce the customer’s waiting time.
Recommendation summarization
- Customers should be patient since the company is in the process of expanding its market base. The risk may include low customer satisfaction and loyalty. On the other hand, benefits may consist of the attainment of market demands and the utilization of available resources appropriately.
- As a COO, I should encourage the attendant’s group leader to reshuffle the duties assigned to members. The risks related to this measure are minimal experience, which may lead to errors. Benefits may include improved performance and elimination of monotony.
- The issue relating to long queuing time should be resolved by encouraging the attendants to be time cautious. Additionally, the management may opt to recruit more attendants.
Lessons learned
- As a COO, I have learned that there is a risk for enforcing the implementing company rules. Law enforcement challenges can be resolved by instigating the employees to work according to the legal provisions of the company.
- There has been a significant risk in designing and implementing the restaurant’s operations. It can be mitigated by absorbing only competent employees and shaping their expertise consistently.
- There exists a risk for interconnecting the operations of attendants the executives. It can be mitigated by identifying problems early in advance.
Expansion obstacles
- The expansion obstacles related to “In and Out Burger” include unfamiliar cultures in other cities, the problem of mastering market, human resource management, and choosing the right towns.
- The alternatives or modifications for the current practices are opening more outlets in already established areas and emphasizing more on customer discounts.
- I would recommend retaining the current policies governing because they are the sole contributor to the elevated company’s performance.