Non-technical skills
The 21st-century skills, commonly known as the non-technical skills, are a mandatory requirement in today’s job market. Individuals who possess these skills always have the upper hand in landing a job and thriving in it in the competitive workforce. Additionally, job probations have been instituted by countless companies to test a candidate’s non-technical skills and their ability to apply them appropriately. These skills are essential regardless of the department or specialization of work.
Technology has significantly advanced over time, and organizations have profusely integrated computers into their day to day activities. Therefore, having the necessary computer skills will enable an individual to prosper in his or her job. Managers require employees who are conversant with computer packages such as word processor, Excel, and PowerPoint to perform specific tasks such as writing letters and reports, analyzing data, and designing graphics. More so, company research, and sending emails to clients, demand for computer literacy.
One of the most overlooked critical skills in these recent times is customer service. Customer service involves providing quality and professional assistance to clients. Customers are the backbone of any business, and individuals who exude this skill reflect a positive representation of the company and consequently thrive in the job at a persona level. Excellent customer service, in an in-depth view, entails providing timely and informative feedback to the client (Suarta, 42). It also involved the use of proper language to create a rapport and promote efficient communication between the two engaging in a conversation.
Communication skills, both verbal and non-verbal, is a crucial requirement for one to succeed in the job market. Oral communication skill involves writing, talking, and listening, and it allows an employee to articulate thoughts and ideas effectively. Proper communication strengthens the professional bonds among workmates and their superiors and colleagues can complete their duties more efficiently. A lack of communication skills is bound to cause confusion and discrepancies that could ultimately result in financial losses.
In any job, the occurrence of uncalled for events is inevitable. On this account, an individual needs to portray the problem-solving skills, whether it is a merchant trying to figure out why his products are not making the expected sales or an accountant trying to find out why there is a difference of $2000 in the balance sheet. Problem-solving enables the staff members to be versatile and respond immediately and effectively to any emerging issues within his or her area of expertise.
Job postings often state adaptability skills as one of their requirements. Adaptability is the ability to adjust to any abrupt changes made within the company. These changes include shifts in projects assigned, changes in roles, and the addition of tasks or duties. The world today is being threatened by the coronavirus pandemic, and organizations have resorted to directing their employees to work from home. A person who has this adaptability skill has already adjusted and is delivering just like before.
The primary aim of businesses is to maximize profit. Therefore, measures taken are often
in the realization of this aim, and they include taking numerous orders or projects at a time from various clients. This results in huge workloads on the employee, and they do not have the luxury of working on single projects at a time. Jobs then require an individual to portray the multitasking skill. This skill goes hand in hand with organizational skills. The employee can plan his schedules to ensure there is in time submission of projects hence promoting competency in the workplace.