Customer Service Plan
“The customer is always right” is a common phrase that we get to hear daily. The truth if the matter is that the customer is the backbone of any business. Without the customers, then it won’t be straightforward for any organization to sell its products or offer different services. It is essential first to understand how the customers add an impact to the business. The customers ensure that the company continues as well as the customers purchase goods and services. In this case, it is essential to embrace better customer service. Providing better customer services, is key to any business as it helps maintain loyal customers, bring new customers as well get a referral for future customers (Lockwood, 2004). As an emerging leader, I will define customer services as a pathway that helps the organization garner more sales as well as create a better relationship with the customers. I would also consider it as a tool that helps come up with a healthy competition by maintaining and getting commitment to providing better customer services. In this case, customer services are essential as it will help come up with better ways of attending to the customers as well as maintaining a better relationship.
Several steps are used to enhance better customer services. The first thing as an emerging us to welcome and greet the customers. The first impression matters a lot. When a customer notices that the employees are friendly, the area can purchase more products. Saying hello to a customer will make them feel welcomes. It is essential to acknowledge the customer the moment they walk into the premises (Timm, 2014). The other thing is to ensure that the premises have favourable temperatures. In this case, the key steps include: Don't use plagiarised sources.Get your custom essay just from $11/page
- Welcoming the customer
- Allowing the customer to give their order
- Collecting payment for the order
- Assembling the order
- Delivering the order
As a leader, I will take the role of training the employees on what they are required to do. I will take them through some sessions where they will learn how to treat a customer. Once the training is done, I will go round, observing how the employees are faring on with the new changes. The first thing is to look at the company website are looking at the reviews. The other thing is to look at the sales if they are increasing (Mauser & Young, 2012). In case the sales are growing each day, then the customer services plan is working well for the organization. The program will be used by the organization to ensure that a better relationship is created among the business and the customers.
References
Lockwood, R., Kerven, D., Oman, G., Purvines, V., Small, D., Smith, L., … & Wrather, J. (2004). U.S. Patent Application No. 10/747,203.
Timm, P. R. (2014). Customer service: Career success through customer loyalty. Upper Saddle River, NJ: Pearson.
Mauser, E. R., & Young, A. G. (2012). U.S. Patent No. 8,315,594. Washington, DC: U.S. Patent and Trademark Office.