The Mount Sinai Health System

The Mount Sinai Health System

The Mount Sinai Health System is an integrated system of healthcare designed to provide excellent care to patients both locally and internationally. Located in the municipality of NYC, the hospital services large numbers of patients – both inpatient and outpatient by providing a wide range of care services from essential health checkups to advanced and specialized services. The hospital intends to launch a new Diabetes program that will see the hospital serve its patients better. The primary reason for the new system of care is that the former regime was found to be quite slow and inefficient in delivering services. Precisely, consumers felt disadvantaged because they had to wait long hours only to receive poor quality care. The new system is intended to be more comprehensive and to provide whole-patient care.

In any system of care, consumers are less interested in many things that may worry about management. Specifically, many consumers only worry about:

The ability of the system to provide them with the needed care within a short time. This is essential because most times, consumers come to the hospital with medical emergencies requiring to be attended to immediately. Also, they desire that the healthcare system provides them with on-point care that targets the immediate issue without missing.

The characteristics of staff are also central in healthcare. Precisely, most health care consumers need systems that are full of understanding, caring and courteous staff. Such personnel must at least be willing to communicate to patients well.

Customer service, finally, is also an essential requirement. Consumers love to receive customer service that is fast and relevant whenever they want it.

With the new system, customer experience is expected to improve. Customers will be more satisfied and happy.

Regulations in healthcare are state-directed expectations that healthcare systems need to meet. With these regulations, as Gasper (2010) says, patients with less urgent presentations need to be fast-tracked through the emergency department to make room for more emergency cases. These and many other reasons necessitate the employment of regulations in health care. The following are the main impacts of such controls:

Betterment of quality – Regulations ensure that care given to patients is of good quality to meet their needs.

Good consumer experience – consumer experience is best when healthcare providers are regulated by the law o be up-to-the standard.

More comprehensive care – many governments are working towards ensuring that their systems are serving patients by basing on the principles of holistic care. With regulation, care can become comprehensive.

Overall, the betterment of healthcare systems through healthcare reforms like the one referred to in this case, is a vital move that is known to make the experience of care better for consumers. However, fewer new customers are attracted by the new healthcare reforms. This is because most consumers rarely care about quality—most only want a place where they are comfortable.

Nevertheless, regulations make care more comprehensive and improve customer experience.