Apology letter to customers

Apology letter to customers

March 21, 2020

Name of the company

Address

Box, city

Dear customers

The company regrets to inform you that over the weekend it experienced a break-in. It means that unknown people hacked the company data. The company has lost over 100 customer’s information due to the attack. Their customer information contained vital information, and in this case, we wish to inform all the customers to be on the look as the hackers may try to use the customer information for their gain. Our security expert was not aware of this attack, and it happened a time when it was least expected. The company had substantial security measures for protecting the company information, but it is so unornate that the hackers were able to surpass our security.

The hackers were mainly targeting customer information since it is the most valuable asset we have. For instance, they made away with emails, phone numbers, and home addresses. In this case, the company wishes to inform all of you that the emails have been compromised. The target, in this case, can use personal emails to ask for essential information in the name of the company.

The company, therefore, wishes to inform you all to be on the lookout and never provide any sensitive information to anyone. The email is not a convenient platform for providing valuable information to anyone. The other thing is that never open any email for someone that you are not aware of. The company also wishes to inform you all that you do not give any information in cases where you do not have a secure website. It is, therefore, key to follow these steps as the company tries to come up with a solution on how to handle this solution. Our security expert is on the lookout for anyone that hacked our system.

We sincerely apologies and regret this inconvenience. The company takes the issue of protection of information severe. In case of any inquiry, please feel free to contact us. Company@outlook.com

Sincerely

Name

Vice president

Company name