Business communication D and A Chapter 5

1. Business communication D and A Chapter 5
2. A co-worker accuses you to ingratiate yourself with the boss

I accept I work closely with the boss, but it would be more appropriate if you provide further information on how I ingratiate with the boss in an unprofessional way. The boss is available to oversee what we do, and I cannot do the wrong thing. I would instead consult the boss. Our relationship is strictly professional; any perception apart from that is your own opinion. By providing more information about this point, I will be glad to respond to it accordingly without hiding any detail. Thank you.

3. A hard to please client snaps at you for not returning his phone call in a timely manner.

I am sorry for not returning your calls in a timely manner. The delay is associated with finding finer details regarding your queries for more precise response. It would be best if you were a little patient as the relevant team deals with your issue. It would be inappropriate to call you without any explicit intervention to your questions.

4. Your supervisor criticizes you for taking too long to finish a job.

I have taken long to finish my job because I wanted to deliver quality work without errors and to the best interest of the institution. I can hurriedly do the job and find myself omitting the critical aspects of the work at the end of the job. I do my job with a procession to deliver a quality job..

5. You walk through a co-worker’s work area on the way to the drinking fountain. She barks, “can’t you give some space to do my job?”

I am sorry, but your desk is on the way to the drinking fountain, and it is hard to ignore the need to quench our thirst. It would be more appropriate to ask the manager to change your sitting location if the movement is affecting your concentration on the job. If the path were in a different place, this would not be happening.

The best way to respond to criticism is to apply the following concepts

1. Prepare yourself- after receiving the criticism; it is good not to jump into the response but first prepare yourself while listening to the criticism and be able to process an appropriate response. Previous response to criticism and how the situation ended is a crucial point to focus on. In my responses, they are well thought of with respect to the first reading and clearly understanding the criticism and the situation.
2. Wait out strong emotions- criticism may bring out strong feelings, which may lead to responding with anger, and this may further worsen the situation. In the responses though not a personal criticism, one has to be careful not to react emotionally.
3. Overcome the individual urge to respond- it is good to listen and wait for the critic to finish what he or she is saying and when they have finished, give an appropriate response. This provides the critic with more time to share what they have and listen to your story too. In the responses, although there is no full criticism story, the responses are I such a way that they can be applied once the critic has told the whole story.
4. Negotiate respectfully- when the person offers the response or criticizes you, it is good to acknowledge the feeling of the critic toward you, which moves the situation with no one having to be proven right or wrong. In my responses, I have acknowledged the critic’s feelings and responded in a manner that no one has to be proved right or wrong and managed the criticism without making the critic look bad, which may escalate further conflict.

5. Repeat what the critic said- in the response when you repeat what you thought they said will help them to cool down because it will not be the kind of response they expected. In the responses, there has been a repetition of what the critics say, although not direc