10 Characteristics of Servant Leadership 10 Characteristics of Servant Leadership Does Colleen Barrett (former CEO of Southwest Airlines) demonstrate the characteristics of Servant Leadership? Why or why not? Listening One of the characteristics displayed by Barret as a servant leader is that she spent over 85% of her time as the president dealing with employee-related issues to ensure that they remain motivated and happy. Empathy Empathy is portrayed through her willingness to solve employees’ and customer’s problems and readiness to make people feel good despite their situation. Healing Her nature in trying to make people feel good and optimistic despite the dilemma plays a significant role in bringing out her healing characteristics. Awareness Barret is aware of her community and acknowledges that she is not perfect, which leads her to treat customers and employees equally. Persuasion Barret changed Southwest’s position in the airline industry by persuading people that they can do somethings differently, reassuring their customers to rely on their services despite the presence of crisis. Commitment to the Growth of People Barret demonstrates a commitment to growth through the…

Justification of the use of a Needs Assessment of Employee Customer Service Training Introduction A needs assessment refers to a process of determining employee needs, and it consists of three parts, namely initiation, data collection and analysis, and the final production. It aims to answer questions about what the organization needs and how it should achieve its vision. Many activities happen on a day to day basis in a fully-functioning organization. As a result, it becomes difficult to detect the exact problem that may be affecting the organization’s performance. Conducting a needs assessment helps the organization to determine the factors that may be preventing the organization from achieving its goals. Understanding the organizations’ strengths and weaknesses are useful is critical to the organization’s success. Justification of the use of a Needs Assessment of Employee Customer Service Training Employees are an integral part of an organization, and they play an essential role towards the success or failure of an organization. A significant weakness that can affect the business is how employees relate with the customers. Good employee client relations attract customers…

RE: APPLICATION FOR THE POSITION OF CUSTOMER RELATIONS OFFICER.   I am a professionally trained Customer Service Executive, with a Bachelor of Science Degree in Communications and Public Relations (First Class Honors), coupled with years of experience. I wish to end your search and fill the gap of the customer relations officer in your esteemed institution. Regarding the elaborate job description, I believe that I am the perfect match for this position. Relating with customers, answering queries, solving complaints, and putting a smile on everyone I serve is a natural trait in me. I believe that business thrives best when customers are happy, loyal, and able to recommend others. As a professional, I understand the impact of enabling truthful, ethical, and meaningful communication and relationships with internal and external shareholders. I have gained tangible experience in customer service, and public relations throughout my employment, training attachments and internships. In me, you will find the vibrant energy of a person ready to engage clients and give them the best experience. I enjoy teamwork and will bring in a new school of…

reconnecting with customers You can reconnect with your customers. Automatically send them e-mails, sms, as well as your website operates an open showroom at all times, which you can place ads on your other items / services, such as Dawn. Don’s own TV shows appear on this TV website. Plus e-commerce gets rid of all kinds of ‘human mistakes’.   It is not possible for everyone to have a front shop or “spot of opportunity”, but it is possible to increase the number of customers without changing your location.   Consumer savings Consumers save time and energy. Sometimes this source is even cheaper. For example, if a student lives in a small town, and needs a book, many times the cost of the book is worth the trip.   By the time the product reaches the consumer, there are plenty of middlemen, whose profits are paid by the customer as well, which increases the cost of the goods / services, while the “manufacturer” thanks to e-commerce. Is contacted directly by the “user”.   How to Start E-Commerce? If you want…

Questions on projects Question one Factors making the process subjective There are critical factors in the process that are shaping the process to be more personal rather than objective. For instance, the decision making is individual, and there is some project which has been canceled even before the critical performance indicator had shown that the project has been performing as expected. There is a need for the management to ensure they have objective decision making when it comes to the project to ensure they are selected on the order of the sales which they generate. On the other hand, the management of the project has been demonstrating a subjective view which gets characterized with the believes, opinions, and also the personal feeling which have affected the project in more negative. For instance, it’s the sole responsibility of the management to ensure they demonstrate a high level of professionalism to ensure they use all the KPI and other measures to ensure the process is successful. Question two The selection of the value component is an important aspect when it comes to…

Financial Regulation| {All You Need to Know about Financial Regulation|Understanding More about Financial Regulation|Information about Financial Regulation.} {For any economy of a country, financial regulation is very crucial since it ensures that financial service providers operate in a safe and sound manner.|Financial regulation is very crucial for any economy of a country since it ensures that financial service providers operate in a safe and sound manner.|Financial regulation ensures that financial service providers operate in a safe and sound manner and that is the reason why it is important for any economy of a county.} {The main role of financial regulators is to ensure that any financial service provider serves state and local credit markets.|Ensuring that financial services providers serve state and the local credit market is the main role of financial regulators.|Financial regulators’ main role is to ensure that financial services providers serve state and local credit markets.} {Before we go any deep, you need to know what the term financial regulation means for you to know its importance for a countries economy.|You need to know what the term financial…

Individual Case Study Analysis The article tells us that Burberry intends to go more up-market. Explain the relevance and importance of positioning and repositioning for marketers. What are the implications for the performance of the business if such a move is successful? (40%): Usually, after being introduced to the market, services and products need constant repositioning due to increased changes in today’s’ competitive global market as well as changing consumer taste. Basically, reposition includes the way companies such as Burberry changes consumer and market perception in a bid to try and be competitive and reach out to many consumer segments. Based on this, it is clear that both positioning and repositioning play a pivotal role to marketers such as the opportunity to improve, becoming competitive as well as understanding consumer needs (Roy, 2020). Positioning and repositioning have a significant impact on marketers when it comes to product competitiveness and product differentiation. One of the fundamental roles of product positioning is to enable marketers such as the new CEO of Burberry Company to determine how best they can communicate their luxury…

Extending Credit to More Customers Buying or selling in credit means being given goods or services, but payment will be made in the future. This depends on the credit period provided by the seller. Even though this type of selling is risky to the employer, it benefits both the seller and the buyer because the seller gets income, and the buyer acquires what he or she needs without spending any money. Extending credit to more customers has many effects on the company. This paper will discuss the impact of extending credit to more customers on the company’s financial reports. Extending credit to more customers will increase the sales of a company (Li, 2016). This is because extending credit to customers means that they purchase goods and services and pay for them later. This will give them more purchasing power, which makes them buy more products and services because there is no restriction of money at the time they are making purchases. The fact that the customers have a long time to pay for the goods and services gives them more…

Advertisements directed to elderly customers Advertisements are significant to various people in society. They are not only important to the sellers but also the consumers of different products. Advertisement enables people to know about the existence of various products in the market as well as their prices. This provides them with the ability and opportunity to choose from the multiple brands of products that are available in the market to satisfy their wants. It, therefore, provides vital and essential information to the customers concerning the existence of the products in the market. Manufacturers, too, get the advantage of popularizing their products and services, thus increasing sales. Various advertisements are done to reach multiple target groups, mainly based on the age of the customers due to the different contents they carry. Ads targeting older people in society give adult content that is not supposed to reach underage in the community. Advertisers, therefore, should always look for the best ways in which to advertise various products to appeal to the elders too in the society. Appropriate languages should be used when passing…

How to have attractive exhibition displays to attar more customers?   In the ever-changing exhibition industry, people have to find out different ways to make their stalls more attractive, Exhibition and tradeshows are a great way to create one-to-one connections with the customers, and hence it becomes a great way to generate brand awareness. Nany big names and startups participate in these exhibitions, with an intent to create brand awareness and get good leads. But merely participating in any tradeshow or exhibition will not be beneficial, you need to find the right exhibition and check the footfall before going ahead. It also becomes important to understand whether the exhibition that is happening has the target audience or not. For example, if your company is into food franchise sales, then participating in a fashion exhibition or general exhibition will not be helpful. You would need first to scour which are the big exhibition happening in the town, are they have a good footfall and the charges. After you have found a good option matching the parameters specified, you must give the…