Customer Relations Human Resource (HR) plays a crucial if not significant role in the attainment of company success and improved work place environment and culture. Through effective HR management, any business entity is able to strategically control the wellness, motivation, safety, and development of their employees. As such, better HRM strategies guarantee overall accomplishment of company goals and growth through the alignment of direction to employees and customer loyalty. The element of customer service mentality specifically requires company employees through HR initiatives, to develop shared understanding of customer relations and acceptable workplace behavior. To enable the provision of quality and otherwise better customer relationships, it is a necessity for employees to have an explicit understanding of customer desires, needs, and identity. The bottom line to the attainment of better competitive advantages and customer satisfaction clearly articulates to improvement in customer service provision (Lawfer, 2014). The customer experiences mainly affect their loyalty and purchasing preferences. In this case good customer relations are characteristic of issue resolution, customer greetings, improving product qualities, and enhanced business ethics. Providing further clarity about the…
RESISTANCE TO TRANSNATIONAL CORPORATIONS ANNOTATED BIBLIOGRAPHY Oberoi, R. (2015). Hierarchical networks for global corporations: Emerging unstructured complexity in the regulatory landscape. In Sustainability after Rio (pp. 187-219). Emerald Group Publishing Limited. This publication discusses various movements which existed during violent protests which are associated with anti-globalization in London Seattle and Washington. The Protestant movement is considered to unclear about the future and should be discarded (Oberoi, R., 2015). The Protestants always are against directions which globalization is following, loss of control over the democratic influence of outcomes and lack of trust in international institutions. It highlights various protests which are associated with international business and other multinational corporations. It discusses various factors that relate to protests, resistance and other aspects of resistance to Transnationals. Alessandro Bonanno and Douglas H. Constance (2008).Stories of Globalization Transnational Corporations, Resistance, and the State The economic plus social influences of Fordism capitalism was influenced by the decrease in distance and change in the dynamic of time. The time cum space compression is considered to be one of the elements in contemporary globalization (Alessandro Bonanno &…
Pros and Cons of Creating a New Federal Agency to Handle Domestic Intelligence Introduction Since that attack that occurred on September eleven, the security system has been keen to ensure such incidences do not repeat or happen in the US. The congress decided to make the FBI in the state as the primary agency in tackling and ensuring all the domestic intelligence responsibilities are handled by the FBI. However, this might be challenging in one way or another, and sometimes might be advantageous to the country. This review explores the cons and pros of dedicating these responsibilities to the FBI versus creating a new agency to manage local intelligence in the state. Adding the Roles of Intelligence to FBI’s Responsibilities By adding the roles of intelligence to the FBI, the US government managed to save time and resources needed in creating a new agency to tackle intelligence. Using the FBI would be a significant step as they already are established and have knowledge in dealing with security and intelligence; no training is required here. However, there will be disruptions of…
Top 10 ways to stop the bleeding with immediate effects Topic 1: Can you not get medical help immediately? Try these simple tricks to stop your wound from bleeding. Topic 2: Prevent your wound from bleeding by following these natural methods. Any bleeding, regardless of its severity, can be controlled. Bleeding should not be left uncontrolled as it might lead to shock and even death. There are times when the ambulance takes time to reach, or you might not have the facility to call for medical help. Hence, there are a few remedies that you should know about, which would help you to stop bleeding instantly. Let us take a look at them. Try to elevate the wound above the heart We all know that gravity attracts everything downwards. Hence, gravity will make blood flow downwards faster and more comfortable than it would help it to flow up. For instance, if you get cut on your hand, and you hold it above your head, you would notice that your hand is looking pale. However, if you lower it down and…
In what ways has technology affected the hospitality industry Introduction The essay discusses various ways in which technology has affected the hospitality industry. Technology has affected the hospitality industry in different positive ways which include cutting of labour cost, enhancing of products and services, mobile accessibility, online purchasing, improved communications, effective marketing, and social networking among others. Technology provides various tools that support the hospitality industry to gain competitive advantage and offer excellent services to customers. Technology enables hospitality industry business stakeholder to give their clients an exceptional experience that provides value for money. Information technology and associated innovations play a vital role in the hospitality industry and tourism sector. Technology is applied to assist in cutting cost, increase operational efficiency and help in providing better products and services to consumers enhancing their experience (Lee, 2016). Consumers and the business organization gain remarkable through improvised communication, automated guest service system and reservation system. Technology has assisted the hospitality industry to interchange expensive human workforce with technological innovations. These enable stakeholders in the hospitality industry to reduce the cost of their…
TRENDS IN THE OIL INDUSTRY Introduction This paper provides a review of one reference, one article and one website that discusses the study of consumers in the industry of oil. It offered the discussion of the topic and indicated in the assignment details. The demands associated with energy and pricing are changing the oil industry. However, some companies are harnessing the innovation of digitization, considering that this business segment demands for business models, investments and rationalization of portfolios associated with this sector to support flexibility. www.ey.com retrieved from https://www.ey.com/en_gl/oil-gas This website provides insights that assist in adapting to constantly changing demands of consumers in the energy sector. The site offers expert services and information across the energy value chain and partners with top technology companies to provide a unique set of resources. The website resources enable the customer to develop practical insights and transform the long-term economic growth in the current energy market. The EY provides smart automation associated with oil and gas, intelligent management of assets, incorporates blockchain technology into the energy sector and support cybersecurity in the market…
Foreign Market Entry Strategy What was the chosen entry mode and why it was chosen? In an increasingly global world of business, many businesses may presume the international business expansion to be very attractive for their businesses as an option for market expansion. Market entry strategies into the foreign market are however proving tough for many businesses. This leaves many companies with a number of options for the market entry strategies into the foreign market (Durmaz & Tasdemir, 2014). This is because no one market entry strategy works for all foreign markets. Based on the previous assessment, I used the PESTLE and the SWOT as the viable tools that could aid the analysis of the business environment for the Madhuraṁ Confectioneries Limited which is a leading candy and confections in Malaysia. Since the establishment of this company in 1993, it has been the leading producer of hokum in the Malaysian international market. Its good reputation for quality products, excellent innovation have speared headed the popularity of the product among the Malaysians population and the global at large. Despite the large…
Employee Handbook for ABC Corporation The fair labor standards act (FLSA) initiates the lowest salary, overtime payment, recordkeeping, and youth employment level affecting the federal, local, and state government employees. The minimum wage requirement by the FLSA is $7.25 per hour, which was passed on July 24, 2009. Most of the Sates have this law, although some provide more employee protection, and the employer is required to comply with both. Employees under this act must receive overtime payments for over 40 hours worked in a week. The rate should not be less than time and one half of their basic rate of pay. The act states that employees must get their minimum salary, and they should not work for more than 40 hours weekly without receiving the overtime payment at their regular rate. The net wage that each employee gets should depend on the number of hours he/she has worked. Mealtime should be paid for as working time while meeting time is voluntary should not be paid for. Every employer under this act must keep records for each non-exempt…
Can Colossal Corporation terminate Alex without any notice or a hearing? Employment at will indicates that the organization can fire the worker at any time with no particular warning or reason. The employee has a similar right and can quit the organization any time with no particular notice period or any particular reason. There are three exceptions to an employee at will; If the employee has filled several claims or the employee has been a whistleblower to an organization issue when the employee is protected under personal contract. When an employee is covered by union agreement. Colossal Corporation can terminate Alex at any time with no type of notice or hearing. This is the case since he is covered under employment at will cause. Did Alex, Nick, Bill, or Juanita commit any crimes? Out of all the provided individuals, Alex is the primary culprit who had illegally moved the stolen goods from Colossal Corporation. He can be convicted of theft. The rest, including Juanita, Bill and Nick, doesn’t have any idea of the crime they have; therefore, the three can’t…
Manufacturing Process of Cross-Laminated Timber Introduction The manufacturing process of cross-laminated timber is divided into nine essential steps. The steps include species selection, material grouping, material cutting, adhesive application, panel lay-up, assembly pressing, quality control and finally marketing and transportation. To begin with, timber selection, also called species selection, the process involves checking the moisture content, grading the lumber through visual observation and grading and sometimes depending on the structural application testing. Mainly the timber that is fit for CLT is used for the creation of construction grade while at the same time timber that is not fit to be used as construction-grade CLT or appearance grade CLT is used for other different purposes like making of glued laminated timber and plywood (Edskär, Ida & Helena, 32). The main species used for CLT is spruce though many others can be used like Larch, Douglas fir. Some species like Swiss stone pine are very suitable to make a high-quality finish in the outer layer. In this stage also the moisture content is checked and it is recommended that plain boards of…