Process Improvement in a Contact Center Introduction In 2008, the state inaugurated the Abu Dhabi Government Contact Center. The purpose of the center is to improve the public’s access to relevant information originating from the government, an initiative expected to improve service delivery and accountability. It serves as a portal for all government services in the country. As of 2018, the contact center had listed 3730 services, both from the federal and local levels of government (The United Arab Emirates’ Government portal, 2020). It serves as a repository for all information (and how to access more information) and services necessary for living, working, studying, or investing in the country. Essentially, it reduces the bureaucracy often associated with the provision of services and access to information from the government. It acts as an eService portal; hence, citizens and visitors to the country do not have to visit government offices physically to access relevant services, a factor that improves efficiency. Since most services are offered remotely, a SmartPass is required. It is a single digital account that is unique to every individual…
Critique of Lee Smolin’s Problems with Physics Lee Smolin, in his book, describes five different issues that he believes are problematic to theoretical physics. Among these is the problem of quantum gravity, where he claims that quantum theory should be combined with the theory of relativity to give a complete theory of nature that would eliminate the problem of infinities in existing theories. He also has a problem with quantum mechanics theory, which he claims does not make sense. He, therefore, claims that this problem could be solved by either making the existing theory to have sense or inventing a substitute theory that would make sense. The other problem is the unification of particles and forces. Due to the relationship between particles and forces, Lee claims that there should be a unified theory that could explain all the manifestations of a single entity. The problem of cosmological mysteries and the tuning problems are other problems that the author explains in his book. Although Lee’s view on theoretical physics is valid to some extent, he fails to consider some essential scientific…
Breast Cancer gene BRCA is an abbreviation for Breast Cancer gene. BRCA and BRCA 2 are genes that influence a person’s chances of acquiring breast cancer, and they are present in everybody’s body. Breast Cancer genes are not causes of cancer; rather, they help in fighting breast cancer by repairing breaks in DNA that result in cancer and subsequently the development of tumors. Kuchenbaecker et.al (2017), states that when genes stop functioning properly, they result in gene mutation. Gene mutation means that genes are not able to mend broken DNA, and hence they cannot fight breast cancer. Gene mutation can be inherited from generation to generation. The risk of Breast Gene cancer is that whenever gene mutation occurs, there are high chances that cancer might start developing at an earlier stage. Women are likely to develop cancer of both breasts, and in case women with BRCA and BRCA 2 mutation fail to get breast cancer, the chances are that they might end up developing another cancer in their lifetime. BRCA and BRCA 2 results in cell growth and cell division.…
FOUNDATION ENGINEERING AND PHYSICAL SCIENCES LABORLATORY MARKING RUBRIC 80% 60% Progress 40% Pass 20% Results/data presentation/5 Results are fully presented (e.g. tables, figures, graphs), all units correct The results are fully presented in appropriate format(s) with minor errors in presentation or units The results are fully presented in appropriate format(s) with some errors in presentation or units Not all results are presented, or they require some clarification to link them to the experimental objectives Very few results reported, or the results are inadequately linked to the experiment Results/data quality and calculations/5 Correct calculations with all correct units Good quality data has been obtained, with sufficient quantity to analyse well. The data is good but may have a quantity or quality that is below that that is desirable. Correct calculations with minor mistakes / omissions in units Data is present, but is missing in parts, or is of low quality Results recorded are hardly relevant Analysis of results/5 The data/trends are fully and correctly analysed with correct references to data and processed data from graphs and/or tables,…
The Impact of Tech Revolution in Modern Healthcare The healthcare industry is the most crucial sector in a country because it ensures that people’s health is taken care of, and they can function towards development. The incorporation of technology in healthcare has brought a lot of significant improvement in health services. Technology in healthcare has caused a considerable impact on areas of record-keeping, patient care, public health, workflow, and communication. Therefore, this paper aims to discuss how the tech revolution has impacted modern healthcare. The digitalization of health records is one of the areas that have been impacted by the tech revolution. Paper records have been replaced by electronic health records in the medical field. The digitalized records make the accessibility of patients’ information by both the patients and the health professionals easier. Tech revolution has also quickened the process of storing, managing, and transmitting data; this has enabled medical practitioners to make more informed medical decisions (Hallgren, Bauer, & Atkins, 2017). Also, digital health records facilitate the efficiency and provision of healthcare to remote or inaccessible areas. Digitalization has…
Why Many Lab Apparatuses Are Made of Glass Laboratory glass is multiple types of equipment made of glass and which are used in various equipment. Most commonly, glassware is in chemistry procedures. Many of the laboratory’s glassware have unique functions, and thus, they are manufactured using unique types of glass depending on their usage. Glass has many benefits, and that is the reason it has been so popular among scientists for many years. The leading advantage of the glass is its inert nature, and thus it does not react with many chemicals. It is also cost effective as compared to other materials since it can be reused for an endless number of times. Plastic an alternative of glass in the lab has many drawbacks since it will quickly react with different chemicals. Glass can easily break when mishandles. Most of the lab technicians undergo training on how to efficiently the apparatus. Also, they are taught the hazard of glass and how to deal with injuries that result from the breakages. To ensure that the equipment lasts…
What is color blind racism? It can be asserted that racial issues are among the most uncomfortable topics to discuss in the united states. Various ideas to address this sore spot have been brought forward by the united states psyches. Currently, the common approach is termed as racial colorblindness. Racial colorblindness is the assumption that racism is no longer a problem nor does not exist and that all individuals are treated as equal as possible, without concern for ethnicity, race or culture. People who practice colorblind racism claim that “they do not see the color of people’s skin and believe everyone to be equal”. According to…. colorblindness is meant to eradicate discrimination and promote racial equality in society. What is an example of color blind racism? According to… color blind racism came into existence after the civil rights era as a way to absorb immigrants in the early 1900s. Since then, individuals in society have embraced it in the belief that it would aid in ending discrimination. A current example of color blind racism can be seen in schools where…
The bill of rights agenda The bill of rights agenda was written clearly to protect the rights of groups of people. However, others were excluded; women, for instance, were considered second class citizens. There were Native Americans who were referred to as aliens in their own country. Earlier, there was race exception in the constitution; slavery began back in the day. It took the US 78 from when the constitution was approved to protecting slavery and legalized slavery subordination. The slaves had no access to the law; they could not go to courts or even own property. In short, the black man did not have rights which the white man is set to respect. People that feel that their rights have been trampled on by the government people can at least sue the government. One of the common factors between the federalists and the non-federalist was the lack of a guarantee of protection of the first individual rights in the constitution. Other states refuse to ratify the law was amended with the bill of rights. The solution was when four…
outreach, effectiveness, professional advancement, and awareness of telemedicine Research design The purpose of the research was to analyze the outreach, effectiveness, professional advancement, and awareness of telemedicine. It will also analyze how telemedicine impacts the healthcare industry for patients in long term care facilities. Fieldwork All four members were involved in the fieldwork, and each was assigned their duty. Our sample was N=50; hence we had a lot of survey data to collect. The survey was used as a means of collecting data from the sample. Monica Abel was responsible for data collection. The process involved collecting data form the sample. The data collected entailed demographic questions on the impact of telemedicine on healthcare form a quality perspective. The sample gave their responses to the question presented in the questionnaire. The questions were on whether the cost-effectiveness of telemedicine has an impact on whether they would use it or not. The other question was on the level of awareness of telemedicine. Monica ensured that data from all the 50 participants were collected and that each sample got treated equally. …
Advantages and Disadvantages of Nuclear Medicine Nuclear medicine uses radioisotopes for treating diseases such as heart diseases, cancer, and neurological disorders. In the provision of diagnostic information, radioactive isotope emits gamma rays, and its sufficient energy displays an individual’s anatomy. In this regard, nuclear medicine procedures use Tc-99, a type of radioisotope in medicine that is efficient in imaging processes in a person’s body. Nuclear medicine procedure allows the visualization of tissue structures and organs that a standard x-ray cannot visualize. Therefore, for its examination, patients are given insignificant amounts of radioisotope either by injection or orally. The radioactive isotope will accumulate in a specific part of the body under study where the medical technician will position a camera and initiate a scanning process. The images viewed through the monitor are the results encountered during the process (“CDC – Nuclear Medicine Procedures,” n.d.). Additionally, safety concerns are also initiated, especially to pregnant women who have to consult their physicians before any preparations. According to “17 Advantages and Disadvantages of Nuclear Medicine “(n.d.), undergoing nuclear medicine treatment has its advantages and…