How to Improve Communication within Contact Centers Effective communication is essential in enhancing the performance and success of any call centers. It helps the staff know their role within the company. Such schemes also teach the business’ core values into the employee and customers. Communicated goals and targets also boost the morale of the staff. It does so by setting out realistic targets and encouraging competence and confidence. This goes a long way into reducing waste in terms of working hours and operational costs. Here are a few ways to improve communication within contact centers: Have a Clear Mission Statement and Core Values Every business needs to communicate its core values and mission statements to employees and customers. This could start with the company’s foundational history and a clear description of the benefits the brand represents. This could also include charities and fundraising activities the brand supports. Such information can help the employees understand their roles within the enterprise. It also connects all the employees and customers to the company on an emotional level. Establish an Effective Communication Protocol Companies…
intermodal terminal operations statistics Introduction. Proper arrangement of freight within the 42,500 lbs weight limitation facilitates the accommodation of as many containers in ships and rails for Intermodal drayage. Moreover, arranging cargo in the form of pallets heightens the process of packing and offloading different types of freight hence avoiding time wastages. Cargo or freight in intermodal containers attracts single insurance policies and covers, thereby increasing the efficiency of indemnity during instances of marine risks. Computation of customs and port expenses is levied depending on the trans-loaded details of cargo, thereby increasing the efficiency of intermodal containers. Furthermore, the loading of the intermodal container onto an international shipping vessel ought to maintain container dimensions and weight limitations to eliminate marine risks and losses. Intermodal containers ideally 40ft or 53ft long can be used for ship, rail, and truck transport in the process of facilitating Intermodal drayage in accordance with the International Organization for Standardization (ISO). intermodal terminal operations statistics The International Organization for Standardization (ISO) estimates that 25 million containers are ferried daily through intermodal terminal operations hence facilitating local…
Ethical Decision Making A Situation I Served as the Patient’s Advocate In my previous organization, an acute care facility, I encountered a patient who had a peculiar medical condition that he had suffered from for a long time. He was confused about the right medications and care that he should undertake. As such, he was in a dilemma and needed guidance to choose what is best for him. I became the patient’s advocate and provided him with the right and essential information regarding his medical condition to enable him to make an informed decision. After understanding all the information I gave him, the patient proceeded to choose the right procedure for handling his medical condition. As the patient’s advocate again, I went on to communicate his preferences to the medical specialist who would treat him. In that case, I also served as the patient’s advocate by supporting his voice regarding his decision. Legal Ramifications Advocating for patients is an ethical and legal duty. As such, that duty has a number of ethical ramifications. In my situation with the patient with…
Evaluation Rubric: Analysis of an Advertisement from Popular Culture Title creative, specific and relevant title includes a relevant title no title 1 .5 0 Topic Selection engaging introduction; clearly social problem is clearly introduction and general focus and no introduction of and identifies example of social identified; choice of ad in identification of social direction are topic or themes problem in popular culture relation to social problem and problem could be unclear Introduction advertisement; choice of ad in vice versa seems appropriate clearer relation to social problem and (connections make sense); vice versa seems appropriate introduction could be more (connections make sense) focused 3 2.5 2 1 0 Description of outstanding description of a some question(s) (from the more focus on description of ad no critical social problem in relation to ad assignment instructions) that describing the ad or misses the point of engagement or Framing (description of ad properties, would be highly relevant to the social problem is identifying how description of (both the advertiser’s techniques and strategies used analyzing the selected required things are ‘framed’ properties of…
DEATH PENALTY IS NOT SUFFICIENT TO DETER CRIME IN THE SOCIETY INTRODUCTION Dangerous and destructive crimes that are heinous attract strict penalties which include life sentences or even death.Death penalties studies and research have reached to different conclusions.Infact recent studies show negative correlations between executions and murder cases. This means increase in executions reduces murder cases. However, there is no enough evidence to prove that death penalties are sufficient to deter crime in the society. BODY Death penalty is not the solution to crime. Life is not the root to crime. Therefore, through ending life, crime cannot be eliminated. Deep in our societies lie the roots to crime. Hence dealing with societal vice is the only way to end and stop crime. No criminal believes that at any one time they will ever be caught. They always think they are too smart. Considering death penalties are no longer executed in public the effect of deterrent has greatly reduced for people are always afraid of what they see. In terms of ranking the effective ways to control crime, death penalty is…
Islamic law and Court Question one Introduction Islamic law and Court are becoming popular and gaining much influence in most Southeast Asian countries. The main focus of this answer is to examine how Islamic courts are spreading their influence in Pakistan. The answer has three major sections. Section 1 explores the history of Islamic and government courts in Pakistan. Section 2 examines the division of jurisdiction between the Islamic and government courts in Pakistan. Section 3 describes how conflicts between the government courts and Islamic courts are resolves. Section 1: a history of Islamic and government courts in Pakistan The first influential Islamic Court to be established in Pakistan was the Federal Shariat Court, which was established on 26 might, 1980. This action followed the order of No.1 of president 1980, which was in line to the provisions of the constitution of Pakistan Chapter 3A. on the preamble page of the constitution of Pakistan 1973, Almighty Allah was to be held supreme, and all activities in Pakistan were supposed to be done according to his mighty will. Therefore, the call…
importance of norms, sanctions, status, roles, culture and subculture to society and your life personally Please answer three (3) of the questions in the form of complete essays. Be specific and explain your answers in detail. 1. There are several fundamental Sociological concepts that are said to be the things that hold our society together and form the basis of our society. Explain in detail the importance of norms, sanctions, status, roles, culture and subculture to society and your life personally. Also, discuss the significance of the five major social institutions and the functions they serve showing how they specifically relate to you, your family and the social world around you. 2. Sociologists believe that “we are what we are taught to be” through the process of socialization. Explain in detail what we mean by socialization, the Symbolic Interactionist perspective (Cooley and George Herbert Mead), the agents of socialization and the different types of socialization. [unique_solution]Show how these concepts and theories directly influence and affect your life. Also, discuss which concepts you believe are most important to understanding the socialization…
American Rockn’ Roll Band. They tour Germany in June/July 2020 and I would like to ask them if evtl. The overall possibility is given, they would give a Charity Concert while in Germany. My name is Claudia-Tatjana Elizabeth Strebel and I am a Philanthropy Advisor and Human Rights Advocate living and working in Switzerland. In the last 4 years I was actively engaged in helping and supporting the Syrian refugees, based under catastrophic circumstances in Europe. Whether in Greece or Bosnia and Croatia, they suffer under the worst possible conditions. Unfortunately, the big NGOs are not a big help and so it is on the grassroot organizations to cover the most basic needs. Volunteers in Europe endlessly work to support the poorest among the poor and step in where the Governments fail. As the little team of Humanitarian workers and I identify very much with The Hooters Visions and Missions as well as their beliefs and their work, it would be a heart felt project to work with them on a charity event. So far we have no experience with…
Understanding Leadership Styles Describe the factors that will influence the choice of leadership styles or behaviors in workplace situations. In the usual workplace environment different management styles are used to depending on the changes in each situation. A good leader uses a combination of management styles to ensure proper running of the work place. There are several factors which determine the management style in the work place and this include the task or situation, the team of workers and their preparedness to work, the team behavior as well as the leaders each with their own abilities. The environment of the workplace as well as the situation has a major influence on the management style. For instance, in a production line workers have to follow routines and this require more directions while in a design company there is more flexibility and the creation of the proper environment to stimulate creativity. The team of workers and their readiness for the task has a major influence on the management style. Researchers, Hershey and Blanchard quantified the readiness of the team and created…
The intent for The Statue of Liberty Upon going through these two articles about the Statue of Liberty, I did realize that its purpose changed over time. This is because the primary intention of the artist was to place it near the Suez Canal, then it changed to New York to be used to symbolize the spread of liberty across the globe. Since I had never studied the statue in-depth, through the articles, I learned more details that I didn’t know before. Such as this Statue of Liberty is a representation of an Egyptian Muslim lady. As a result, my perception of the statue changed. So, I currently know this statue was a symbol of immigration. I always presumed that the poem authored by Emma Lazarus was printed on the tablet that the liberty lady clutches tightly. Indeed, this read was great, and it widened my knowledge of the real significance of the statue. The artifact of choice is Mona Lisa. A query I can ask concerning it could be what intentions of the artist who made mona Lisa were…