Communication Skills
For the case in which Nurse Inez Cesar is discussing home care with Mr. and Mrs. Halvorsen, I think the patient and her husband needed from the nurse, a kind of treatment that would reduce their anxiety at least to some extent. Mr. Halvorsen is concerned about the health of his wife. He expects the healthcare provider to communicate in a manner that shows she cares about the feelings of the clients. Communication is one of the significant roles of a nurse. Nurses in various parts of the world have, for a significantly long time, complained about being overwhelmed by tasks and working in chaotic conditions. Some of the significant factors that contribute to the problem are the many new initiatives that are frequently introduced to the healthcare system. Nurses are forced to do whatever it is that minimizes the distractions that further complicate the conditions. Some of the distractions also predispose patients to injury or harm. For that reason, I feel that Nurse Inez should have focused more on providing care to her two clients. Taking a personal call was inappropriate when providing care to the clients. It seems to be a way of “owning the world.” She might have done that for many reasons, but one of the most significant is that many nurses think that they have to do or be almost everything to be seen as competent and responsible. Nurse Inez needed to understand that taking non-nursing work, such as making personal calls while discussing crucial matters with clients, could distract her from performing her most important task. She needed to understand that nobody would be available to provide care to the two clients if she spent more time on personal matters.