Communication with family
Barriers to effective communication between staff and family
Availability of good communication between the staff of care providers and the families is very essential. This is because it will ensure various goals such as providing quality care, the engaging of family involvement which in turn leads to satisfaction and reducing complaints are reached. Despite the need to achieve effective communication between the two parties to various challenges emerge. One of these challenges is the inadequate training of the staff of the institution. Most of the staff members are not well trained on the various communication means and ethics which they should use when interacting with the families (Majerovitz et al, 2009). This will hence mean that these staff members will follow the wrong means of communication hence delivering the message in an appropriate manner which will lead to misunderstanding and misinterpretation on the side of the family hence making the two parties differ.
In addition to this, some institutions have designed work schedules which do not offer the staff opportunities to meet the families. The institutions hold their staff committed most of the times hence minimizing the time the staff should take to communicate with the families (Majerovitz et al, 2009). The family visits will be reduced and this will mean that the two parties do not meet often to exchange ideas hence they will only engage in shallow communication due to short available duration.
Finally, the other challenge facing communication between the staff and the families is the understaffing in the institutions. Understaffing will lead to few members of staff to attend to the numerous families (Arnold & Boggs, 2015). This will then mean that the interaction and communication between the staff and the families are reduced affecting effective communication negatively.