Costco Travel Clients Fill Social Media with Complaints Amid COVID-19 Outbreak
Source of the article: travelmarketreport.com
Published Date: 9/3/2020
Summary: The article is about a traveling company called Costco Travel, whose clients went rampage on social media complaining about seven-hour hold wait times and poor communication amid the coronavirus scare. In the wake of coronavirus scare, many travelers decided to cancel or postpone their journey, but they could not reach the company. Several means of communication were used by the travelers, including making calls to the company, sending messages to the company’s social media platform, among other methods, but regretfully, Costco travel did not respond. Many clients were irritated by the poor communication from the company’s end and took to social media to scold the organization. The customers have complained both on Twitter and Facebook pages of the company calling upon the organization to cancel their journey, postpone or refund their money.
Despite setting up a call center, clients complain of their calls being held with some having to wait for more days, yet the cruise they intend to cancel is due in a few days. The clients feel that the company does not care about their issues, hence the reason for loathness in responding to their concerns. A few customers noted quick response from the company’s end regarding the issues of cancellation and postponement but others complained bitterly. Even though the company was initially quick on its direct responses, the Facebook newsfeed stopped after March 2, and on Twitter, the last tweet was February 2. Clients continued to send their twits in vain, but the company did not respond to their needs as expected.