EDUC 71252 & 77072 – Mobile Learning Experience Journey Map  

Students ID Numbers: ……………………………………………………….……………………………………………………………………………………………………………………………………………………………
Persona: A female Chinese immigrant who intends to learn the English language using Duolingo mobile app.

Mobile Learning Scenario: The immigrant is a 23-year-old Chinese immigrant pursuing a Master’s Degree in a UK-based university. She is not fluent in speaking English, which is her second language. Having admission to a UK-based university inspired this Chinese female to pursue an English course that can enhance her speaking skills. Currently, she can hear and speak English but faces problems with pronunciation of words. Her Chinese ascent makes it hard to interact with other students effectively. The Master’s program requires a lot of dedication, which makes it hard for the Chinese student to enrol in an English course available at the University. In this case, mobile learning remains the most practical way of learning the required language skills.
The Duolingo mobile app allows people to learn different languages, including English. This mobile app applies to teach systems that make English more engaging and fun for users. The unique feature with Duolingo mobile app is the use of skill tree rather than the standard list of lessons. In this case, a learner can identify the essential skills to learn at a specific time. Besides, the app allows a learner to customize the learning experience by focusing on the most critical skills. The Duolingo app tracks all the interactions that the students make with the resources and keeps a record of all the learning activities and knowledge assessments. Such features allow the students to use the app when offline. The Chinese student will use this mobile learning app to enhance the learning of the English language during her free time.
Timelines Week 1 Week 2 Week 3 Week 4 Week 5

Mobile Learning Activity Being familiar with the learning material available in the Duolingo mobile app Begin the online learning on the essential elements of English Advance the lessons to spelling and pronunciation of English words Use the listening and speaking tools to enhance pronunciation of English words. Take different exercises on the pronunciation of English words,

Feelings

Increased confidence that Duolingo is a viable tool for learning English. Confused because of learning the necessary English skills Happy with the learning progress Surprised Satisfied

Touchpoints

Short introduction video The literature on essential elements of English Short video Short listening scripts Voice recording

Feelings

Confused Happy Happy Tension Satisfied

Channels

Blackboard application on mobile devices, smartphone Blackboard application on mobile devices, smartphone Blackboard application on mobile devices, smartphone Blackboard application on mobile devices, smartphone Blackboard application on mobile devices, smartphone

Feelings

Confused with the use of blackboard application Gains confidence Happy Happy Satisfied

Analysis: What must change? She must accept that she can learn the English Language through a mobile app. She must develop a positive attitude towards the necessary English skills. She must improve her spelling and pronunciation skills. She should identify the correct pronunciation of English words. She must gain the courage to pronounce both simple and complex English words.