Employee Training & Development at Ritz-Carlton: Fostering an Exceptional Customer Service Culture   “As our Employee Promise states, the ladies and gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests, members, and residents. That’s why our commitment to learning and development is so important.”1 —The Ritz-Carlton Company   “At a hotel you have a lineup three times a day for morning, afternoon, and night shifts. Four days a week we talk about our service values. We remind our ladies and gentlemen about the meaning of our service values. “Once a week we share a best story of the week at every hotel. It’s about reminding everyone about our commitment. They’re not employees. They’re ladies and gentlemen serving ladies and gentlemen.”2 —Herve Humler, President and COO, The Ritz-Carlton Company, in 2013       A guest visited St. Thomas on a client incentive trip along with his girlfriend and checked in at the Ritz-Carlton. One day, during his stay at the hotel, he decided to rent standup paddle boards for a little fun on … Continue reading Employee Training & Development at Ritz-Carlton: Fostering an Exceptional Customer Service Culture