Facilities Management Implications of a Hotel

Facilities Management Implications of a Hotel

Facilities management of a hotel entails more than just overseeing maintenance of the building, real estate assets, and offices to developing attractiveness of the services offered by the hotel. Due to the nature of the hospitality industry, there need for continuous facilities management to improve the nature of the compound and increase customer satisfaction. The aim of the facilities management role in the hospitality industry is to retain existing customers, enhance the qualities of the services, and increases hotel competitiveness.

This paper focuses on facilities management implication at Hotel Grand Pacific based in Victoria, British Columbia (Hotel Grand Pacific, 2020). Hotel Grand Pacific is a lodging and resort company established in 2005 to offer both public hotel and motel services. It is one of the graceful and stylish hotels overlooking Victoria and the inner harbor. Hotel Grand Pacific is one of a luxury hotel in British Columbia due to the quality services offered, and values for customers.

Consideration 1

Hotel Grand Pacific is located in Victoria, British Columbia, in the picturesque, inner harbor (Hotel Grand Pacific, 2020). The hotel is located at a strategic position that enables customers to have access to the most attractive and exciting places that are just a working distance. Some of these places surround the hotel include parliaments building, landmark BC legislature, and a walking distance from the blackball ferry Coho terminal (Hotel Grand Pacific, 2020). Other exciting places surround the hotel include Victoria conferences center, Victoria downtown restaurant and shopping district, and fisherman’s Wharf.

The inner harbor location of the hotel is only two blocks from the Trans-Canada highway. It took customers five minutes to walk from the Royal British Columbia Museum and about seven minutes’ walk from the Victoria conference center (Hotel Grand Pacific, 2020). The strategic position of the hotel makes it more attractive to customers due to reduced transportations challenges. The availability of effective means of transportation allows easy access to the hotel. Despite the mean of transportation used by the customer, it just takes less than ten-minute walking distance from the main bus terminal.

However, the hotel grand pacific faces low customer flow due to its location despite the hotel being in a strategic place of the town. Most of the customer prefer others due to the high profile given to the hotel value. The hotel is surrounded by beautiful building a position for high-class people. It led to people classifying it as the most expensive compared to other hotels in the areas due to its highly profiled location. It reduces the occupancy visiting due to the review of the consumers about the site despite being at the strategic business position.

Facility issues 2

Hotel Grand Pacific currently has one hundred and thirty employees operating in all departments. Due to its local and frequently of the customer, the company has a limited employee working on shift. The hotel location requires most of the employees to be traveling from far to report to work since there is not lent house around due to the surrounding of the business building. Lack of sufficient employees and an effective working environment for the existing employee has been a significant challenge for Hotel Grand Pacific as it tries to increase its customer satisfaction.

Currently, rapid advancement in information technology is taking charge of significant hotel operations to increase efficiency. The role of technology in hotel and property management leads to enormous changes to the industry. Information systems such as human resource management systems and customer management information systems are taking charges in the hospitalities industry. It led to the automation of significant processes in the business hence reducing the labor cost involved in running the hotel through human labor.

The information system provides a solution to employee challenges faced by the Hotel Grand Pacific. A human resource management system helps to provide attractive employee programs and worksheets to curb the increasing dissatisfaction among employees. Automation of major activities of human resources reduces most of the work required to be performed by the overall employee. The customer management information corrects customer information on their behavior and preferences, which can be used to improve the Hotel Grand Pacific amenities. An increase in customer amenities results from increasing customers hence an increase in human labor requirements.

Facility issues 3

Hotel Grand Pacific offers a variety of amenities to customers such as free Wi-Fi, Ac, bar, swimming pool, kitchen, parking, non-smoking rooms, and hot tub. It also offers a fitness center, pacific lounge, and free toiletries for the visitor. Most of these amenities make the Hotel Grand Pacific, the most favorite hotel in the Victoria area (Hotel Grand Pacific, 2020). They make the hotel more attractive to the visitor from all the part of the world.

Despite the available amenities, the Hotel Grand Pacific lack some of the essential amenities for a classic hotel that can accommodate all type of guest. One of these this in social hall or conferences that are preferred by most guests. Hotel Grand Pacific is located cross to Victoria conference hall that takes a large number of guests who wish to hold a conference. This is a significant challenge for the Hotel Grand Pacific that has led the hotel not to open a conference hall in their compound.

Lack of conference room is a major hindrance to hotel expansion as most of the consumer preference holding major meetings in reputation hotels. It is consumer behavior in the industry to preference holding conferences in the major hotel that offer all services such as reaction, food, and drinks, accommodations compared to conference hall only like one offered at Victoria conferences hall.

Other unique amenities include a nursing mother amenities program that provides a comfortable environment for customers with breasting feeding children or young children. The program should offer more than just a bed and clean towel to ensure the parent is more comfortable at the facilities. Another is musical instrument room amenities for the customers who prefer sending their leisure time in the hotel doing musical practices. Hotel Grand Pacific should also introduce VIP amenities that offer the best for high profiled people in society.

Conclusion

Hotel Grand Pacific has a strategic business position that reduces the cost of transportation to consumers. The location has its disadvantage to the consumer since it is position at the center of the town allowing only the high-class people. The location is a disadvantage for the employee as they have to rent very far from the job location. Hotel Grand Pacific location is close to the Victoria conference hall that hind the hotel from having its conference hall. Lack of unique amenities such as musical instrument room, VIP amenities, and nursing mother amenities reduce its customer reputation.