Friendly Asked Questions
The most frequently asked questions about OUR COMPANY, WRITERS, GUARANTEES and ORDERING PROCESS
What is Studygroom.com?
We are a professional writing service that specializes in all types of academic writing, for students from high school through graduate study. Such writing may include essays, research papers, analyses, case studies, lab reports, book reviews, presentations, research projects, literature reviews, theses, dissertations, and admissions/scholarship essays. It is our mission to promote academic success by providing students with superior research and writing, produced by exceptional writers and editors, each of whom has specific academic credentials related to the content fields in which they write. In addition to academic writing, provides a wide variety of other writing – resumes, CV’s, articles, blog posts, website copy, and a full range of business-related products – proposals, presentations, and reports. Anyone who is concerned about their own writing skills should contact us for exceptional assistance.
Do you have writers for all academic levels?
Yes, we do. Our academic writers have all levels of degrees so that we can accommodate all academic levels. If you are a high school student, you will receive a personally assigned writer with at least a Bachelor’s degree in the subject field. Undergrad students will have a writer with at least a Master’s degree, and grad students will have researchers and writers with Ph.D.’s in their specialty fields.
How do you differ from other writing providers?
We realize that there are thousands of web-based writing services. However, only a very few of these companies provide high quality, original (plagiarism-free) works, produced by professionals that are experts in their fields. When you add a Customer Support Service that is responsive and available 24 hours a day, a direct stream of communication between Customer and writer, and a full commitment to Customer satisfaction, you have a company that puts its Customers first. Most companies are happy to take your money, produce average to poor writing, and be unavailable for anything else. Which would you prefer?
Is it legal to buy an assignment?
Of course, it is legal! You have the right to purchase any legal product or service, and purchasing original academic writing is completely legal!
Is my personal information safe?
We have an SSL secure payment processing procedure, through a third-party, with continually updated firewalls. All credit card, bank, and/or PayPal account information is fully encrypted. We have never experienced a security breach. Our security is on the same level as any typical major web retailer such as Amazon or eBay.
Will you resell my paper?
Once an essay or any other type of writing is delivered to and accepted by a customer, that writing piece is deleted from our system. It will never be seen distributed or sold anywhere – in fact, it becomes the customer’s property. We write all papers completely from scratch.
How do you handle plagiarism?
Our writers are bound by contract to produce only original works from scratch. As a further check, we use plagiarism-scan software to check each piece before it is sent to a client. We can also provide the report of this scan if requested
Will you be able to meet my deadline?
We do not accept any order for which we would be unable to meet the deadline requirement. Even in the most urgent of circumstances, we will quickly find an appropriate writer for you. If on a rare occasion, we are unable to find a writer, we will let you know immediately. Missing a deadline is extremely rare, and has only occurred when a serious illness or emergency has occurred with a writer. In these instances, we notify you immediately and assign another writer to the task. If your deadline is missed as a result of this, you can request your money back. A deadline is occasionally missed because the Customer has failed to give us accurate contact information. We will do everything in our power to get in touch with you, but cannot accept responsibility in these circumstances. Again, this is rare.
How do I place an order?
On the website, you need only access the order form. On this form, we ask that you complete all fields with as much detail as possible, so that we have a complete picture of what you need. New customers will also need to create a personal account for purposes of communication during the process. Your completed order form will be analyzed and accepted. At this point, you will be asked to make payment, and we will locate the perfect writer for your work.
How do I pay for my order?
Once your order has been accepted, we will ask for payment. You payment procedure is as follows: Using your personal account (username and password protected), go to the “My Orders” link on your navigation panel Open your order and click to “check out.” You will be given options of PayPal, credit cards, or bank account. Provide your information and click “Make Payment.” A Word About Security: If you use PayPal, you understand the security involved. If you use a credit card or e-check, please understand that all payments are processed by a secure third-party – the same that you would use when you purchase from Amazon or E-Bay.
How will I receive my paper?
As soon as your paper is completed and checked by our editing department we upload it to your personal account. We also email you to let you know it is ready and, if you wish, we will also send it to your personal email.
What if I'm not satisfied with my paper?
You should contact us immediately and provide us with the details relative to your dissatisfaction. We will be happy to revise and re-write until you are happy. As long as your request does not conflict with your original instructions to our writer.
Are your writers qualified?
We have a rigorous screening and selection process for our writers. They must present their degrees, which are then verified; they must present samples of their own writing, and they must produce an original piece of writing based upon a topic we supply. Only once we believe that the writer matches our high expectations, will they be placed on our list of available writers. When an order is received that matches their academic and writing backgrounds, they will be assigned to that order.
Do you have writers in all subjects and levels of study?
Yes, we do. We have spent years developing a premier writing staff and continuously add to that staff. Whether you are a high school student in need of a 5-paragraph essay for your English class or a Ph.D. student in need of help with a physics thesis, we will have a fully credentialed writer for you.
How do you assign writers to orders?
We are very careful about the assignment of orders to individual writers. In your order form, you will have specified your academic level, the type of product you need (essay, research paper, etc.), the length, resources to be used, etc. We locate a writer who has the most appropriate educational level in the subject field of your order and who has had experience with the specific writing genre you need. For example, if you are an undergraduate student, and you need a research paper for a U.S. History course, your writer will have a minimum of a Master’s Degree in history with a history of writing research papers.
Are all your writers English-conversant?
Yes. We have only native English-speaking professionals to complete writing tasks for students whose primary language is English or who are enrolled in English-speaking institutions.