How to identify unhappy customers?
Feedback is an excellent way of knowing the satisfaction level of customers. You can identify unhappy customers when they share a bad experience or report a complaint. We can also use the Net Promoter Score to indicates the customers who wouldn’t want to do business with us.
How to understand customer problems?
Again, feedback helps you understand customer problems. Some customers come forward to complain, but others just let go of their bad experience and go to a competitor company. Getting in touch with customers and listening to them lets you know their problems.
How to maintain a good reputation?
Creating a ravishing customer experience is a considerable way of maintaining an excellent reputation. Collect feedback, deliver on time, maintain or enhance the quality of your product/service and enhance your brand image to maintain good standing.
Why do customers become unhappy?
There are innumerable factors that can make customers unhappy. Faulty product, inefficiency, unsatisfactory customer service, and late deliveries etc. all can add up to a customer having a bad experience with your company and be unhappy.
How to create a WOW moment for customers?
Offering something not expected is a great way to create a WOW moment for customers. Everyone likes an extra topping on pizza, and nothing’s better when the toppings are offered for free without you having to ask. Create a similar experience for your customers and continue making an unforgettable impact on your customers.