impact of total quality management on customer service and company productivity

 impact of total quality management on customer service and company productivity

Total quality management is a framework that helps a company to produce goods and services of high quality throughout the production period. Quality management gives the guideline on the procedure that has to be followed in ensuring that all the products meet the market standard. Furthermore, they are part of the body that determine how activities will be performed in an organization. For the increase of competition of the global market, the production of high-quality products will ensure that a company is in positive competition. They give the final measure to be implemented in addressing issues on quality in a company’s products. This management ensures effective and efficient production through the encouragement of companies to plan on production services.

In this discussion, we will discuss much on the impact of total quality management on customer service and company productivity. Customers are one of the essential organs that are of benefit to the growth of a business. Following this, their needs and preferences should be taken into consideration. Companies and industries work in ensuring that they meet the demand of all customers they are serving. Furthermore, the quality of productivity determines the possibility of a company maintaining current customers and winning the trust of others.

There has been a problem in ensuring that quality of the product in electronic companies has been maintained. I have been in exporting different electronic equipment into different countries and have been facing more challenges in maintaining customers in the market. This is because various companies produce products of lower quality and sell them at lower prices. Furthermore, the counterfeit has been affecting the market where different people use our company branding and brand their products to sell them using our name. This has resulted in the loss of customers. We spend a lot of resources to solve this problem and others that are as a result of this act.

Literature review

Different researchers have contributed to the impact of total quality management on customer service and company productivity. One of these researchers is Abdalla. During his research that he recorded in 2013, he discussed much on soft and hard practices that are implemented by the management in ensuring that there is a full production. This research will help me in that I will be able to outline what has to be done to boost the production of quality products in the company. Additionally, Topalovic contributed to the issue. He mainly emphasis on how technology can be used to help easy management. This work will be much effective to my research in that I will be able to integrate different technological knowledge in my research.

Another person who did research on top quality management is Modgil and Sharma. During their study, they put more effort into how to maintain a sufficient flow of customers. They gave precautions that could be followed in ensuring that customers are well represented. This work will be of significant impact on my research in that I will be able to relate my findings and their findings on how to serve customers. In 2014, Ortega and his college contributed much to research on the top quality management. They discussed the results that would be as a result of the quality. This research will help me in understanding how to measure and determine the condition and how to improve the quality of different products.

Body

Impacts of total quality management and challenges the company has ever experienced are more emphasized in this main discussion. One of the effects associated with overall quality management is that it leads to an increase in productivity and employee empowerment. This results from the description of the procedure to follow during development. It also gives the measure and precautions that ensure that employees preference have been considered. Moreover, productivity increases due to the total output of all the employees. Another impact is it helps in the reduction of revenue and increases the probability. This is through ensuring that there is the production of high-quality products that are competitive in the market.

On maintaining total quality management, the company can keep its customers. Furthermore, there is a high chance of winning other new customers who get information on the quality of the product the company produces. Another advantage is that there is a possibility of market enlargement. Consistently, the company can compete successfully with other companies. Moreover, there are high chances of reducing competition that would be from similar companies.

Considering that customers are essential in any business, services given to them should be of high quality. This will ensure that they gain confidence with the company by gaining trust with them. To maintain the total variety of services should be maintained throughout. The five pillars of quality management should always be supported. This will help in ensuring that there has been a complete service provision companywide. When customers are maintained, demand is high, which leads to high productivity. This indicates that customer services and company productivity are integrated.

Counterfeit has been reported as one of the effects that lower the profit a company experienced. This is because the company’s names are used by people who produce low-quality products and sell them at low prices. This makes the company experience a lot of losses to maintain its market. This problem has been experienced in our company. Different measures were put in place to solve the problem. The first step was to investigate the company that has been using the name and branding of our company. The next step was to notify our customers about the availability of fake products in the market, which comes with the company’s name. In this, we give them the ability to determine the legit of the product. After analysis, the company that has been using our name was prosecuted.

Conclusion

There have different impacts that have been associated with total quality management. Services to customers and company productivity are mainly affected by how the quality of products and services will be managed. From the above discussion, it is clear that different researches have contributed different information on the matter. This has helped in improving quality management. In other cases, difficulties that company experience for lack of total management of quality. To ensure full enjoyment of the impacts plans on ensuring that there is the production of high-quality goods and services should be done.