Importance of Customer Experience

Importance of Customer Experience

Part I

The most important and good service I have experienced was the quality of service in a bank. The representative provided sufficient, appropriate, and substantiated options, which gave me confidence and trust in the representative and the company at large. On the other hand, one bad experience I have encountered entails having to wait for long for the proper verification to be made. It took longer than expected and almost made me lose my patience. However, by considering the information provided, I believed the company would give the best. Primarily quality of service offered by a company is vital as it determines the repeat of customers and obtaining new ones through referrals from satisfied clients.

Part II

Social media provides a faster and cheaper avenue of sharing all kinds of information to millions of people all over the world. Through platforms such as Facebook, Twitter, and other personalized websites, businesses can take advantage of the potential in online presence to reach many people at a go in the global market. Besides, through social media, current and potential clients freely interact with each other, sharing relevant information about companies and their products. Also, the consumers provide instant and insightful feedback about what they liked, did not like, and what they would want to be changed. As such, if a company can offer quality brands, it can get vital referrals and also more clients from different regions in the world..