Interpersonal, intragroup and intergroup conflict

Interpersonal, intragroup and intergroup conflict

Introduction

In a business environment it is possible to resolve conflicts using effective communication skills to find solutions to various challenges. Conflicts are grouped into four classes which include interpersonal conflict.

Interpersonal, intragroup and intergroup conflict. The disagreement that takes place between two people is referred to as interpersonal conflict. The variety of personalities, choices in life and divergence of opinions results in groups with different mentalities. This situation is considered to be a natural occurrence that assists in personal development and the creation of a relationship with individuals present in the surrounding environment (De Dreu, C. K., 2015). In such cases it is important to introduce a mediator who will assist in reuniting the two or more parties and resolve their differences.

Intrapersonal disagreement occurs within a person and usually takes place in the mind hence considered to be psychological and pertains to feelings, thoughts, emotions, thoughts principles and values. Intrapersonal conflict takes place at various levels which varies from making simple decisions like meal preferences and complicated ones like decisions about a career in life (Rahim, M. A., 2017). This kind of conflict occurs in individuals who have inner problems which in some cases result in depression. Individuals with anxiety have communication problems that make them lack psychological ventilation. Intragroup disagreement occurs between people within a group or in a team setting. The conflicts of personal interests and difference in mentality lead to conflict that exhibits tension.

Intergroup conflict takes place when disagreements occur between different groups that exist in an organization setting. The sales sector may be in conflict with customer service since they have different missions, goals, and objectives the variety of objectives and goals that different groups possess determine the kind of conflict that takes place.

In the business setting or another formal environment, the types of conflicts mentioned above can be successfully mitigated. In the work environment, it is important to educate staff about various strategies they can utilize to control their emotions, present ethical behavior, and co-exits positively (Dyer, B., & Song, X. M., 2015). To manage conflict in work environment it is important to identify the type of conflicts that exist, identify factors that affect each and develop applicable solutions to deal with them.

Conflict management demands identification of the conflicting source, analyzing various strategies that will provide a solution (Scherrer, C. P., 2017). It is important for every staff to be aware of tools that can be used to gauge and analyses self-behavior to rate the performance and design better models for maximum productivity.After meetings have been held to assist in identifying sources of conflicts, results are placed on the table for analysis and feedback is provided from where major decisions are based. Sometimes conflict may arise because of incompatibility of team members; if so a solution can be developed it is important for the team leader to reevaluate the team members to replace dysfunctional members with functional members (Currie, D., Gormley, T., Roche, B., & Teague, P., 2017) . It is important to evaluate team members when conflict arises, this will help to identify the cause of risks and develop appropriate strategies that may include replacement of team members. Training about conflict management enables various individuals to develop skills that enable them to cope successfully in demanding work environment.

Conclusion

This essay tackles various types of conflict and their management that ensures the mission and objectives of business organizations are successfully achieved.

Reference

De Dreu, C. K. (2015). Conflict and conflict management. Wiley Encyclopedia of Management, 1-4.

Rahim, M. A. (2017). Managing conflict in organizations. Routledge.

Dyer, B., & Song, X. M. (2015). The relationship between strategy and conflict management: A Japanese perspective. In Proceedings of the 1995 Academy of Marketing Science (AMS) Annual Conference (pp. 126-132). Springer, Cham.

Currie, D., Gormley, T., Roche, B., & Teague, P. (2017). The management of workplace conflict: Contrasting pathways in the HRM literature. International Journal of Management Reviews, 19(4), 492-509.

Scherrer, C. P. (2017). Ethnicity, nationalism and violence: Conflict management, human rights, and multilateral regimes. Routledge.