Lesson from Crisis
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Lesson from Crisis
In societies and organizations, it is evident that crisis is costly from the perspectives of economic and socio-organization. Lesson from the crisis is the measures that managers should take before a specific crisis erupts and get the organization or society unaware. The crisis has brought the internet increase in the argument of organization learning in any emergency such as epidemic and pandemics, which can either be war or even natural disasters such as drought and flooding. The question now is if the managers of the organization have been able to focus on the optimistic vs pessimistic perspective and if they can learn from the crisis. Importance of this study to the manager and society is that it sheds light on the nature of learning from the perspective of crisis management. The managers must learn about the past crisis to tackle any crisis in future.
This now brings the question: if the managers find its organization in any crisis, what is the best way to deal with the situation and still keep the trust of the customers?
Calculate the risk
The best way to deal with any unseen crisis is first to consider any threat that can be brought up to affect the operation, which includes human-made disasters and natural. Some of the crisis falls under staff, consumer, facility and technology. The changes of the organization will affect how susceptible organization is to every potential disaster. The structure of the business in a network which is decentralized can help in avoiding the problems in a facility, and that brings lesser of the threat from hackers.
Necessary infrastructure needed
Every department t in the organization should be taught and trained on how to handle crisis from the legal to the marketing department. Further, all the working staff should be given a role to play. When the crisis occurs during the service delivery, the institution should be ready to follow a procedure to fulfil the service to the customer. The HR needs to pass information to everyone very fast. The trained individual who receives the data should be quick to jump into action when requested to do so. That is some of the lessons that we have learnt from previous managers that they prepare the workers early before the crisis and make them quick to respond to meet the satisfaction of the customers and win their trust. The other lesson that the current, managers learn from previous managers is that they used to consider third parties as a necessity in time of crisis. For instance, managers can get a service which is on-demand answering to assist in case the employees cannot be able to answer all the calls.
Communicate quickly to the public
In the past managers failed to communicate to the public early and quickly, that is why they suffered from social backlash. The lesson current managers can learn from previous managers is to communicate quickly when in a crisis. That is why they have to be pre-emptive about acknowledging the concern of the customers and managing crisis before they arise.
Conclusion
The managers must learn about the past crisis to tackle any crisis in future. The main concern is how the manager in an organization can work under pressure. Managers, therefore, should take a lesson from past managers and know that preparation is vital, and communication is critical.