Life labs Medical Laboratory service
750 W Broadway
- Vancouver BC V5z
March 21st, 2020
Daniel Furler
253, 840 W
6th avenue, Vancouver
Dear Daniel
The company regrets to inform you that over the weekend it experienced a break-in. It means that unknown people hacked the company data. The company lost crucial information, including the addresses and lab results. It was not our intention to lose such information, but due to the system failure over the weekend, it led to the loss of data not only yours but for other clients.
I wish to state that you have been among our loyal customers who have received our services. We always take customer information severe and private. In any circumstance, we have never thought of losing customer information. You’re the reason why we are operating and offering such services. On behalf of the company, I would there apologize for the inconvenience and the difficult times you are going through. On behalf of the company, we are still investigating the matter to bring the culprits to book. I assure you that the company will do everything necessary to ensure that we recover the data and information that was lost during the data bring.
However, I would like to inform you that the company will offer a discount where you will be required to pay half the price. I would also like to tell you that the company will refund you the initial cost you used for the test. It is, therefore, with high regard and wishes that you will understand the inconvenience as we investigate the cause of the matter. You are, therefore, welcome to our labs for another test. For any additional information feel free to give us a call on +1 800-431-7200
Sincerely
Customer service manager
Life labs medical laboratory services