Managing Conflict in an Organization Through Communication

Managing Conflict in an Organization Through Communication

Managing conflicts in an organization is an essential step towards improving the productivity of the company. It is a critical issue because unmanaged disputes might lead to adverse legal consequences to the company. There are numerous ways of managing these conflicts. However, excellent communication provides the most suitable way. This is because it has no adverse consequences to the company and is easy to apply when the manager has the skills. This article will discuss methods of managing organization conflicts through communication.

When a company is faced with a problem of poor performance, it calls out the need for the company to apply the different skills to tackle the problem. However, the different choices of these techniques have various consequences. Good communication help in solving the problem and is the best technique since it has provides the solution with no adverse effects. The use of excellent communication reenergizes the employees of the company to work more hard towards improving performance (Higgerson, 2016). This can be done by avoiding foul language by not calling the situation poor performance since it is about the mentality of the people. This would make the employees have a good account of their work; hence it will improve the productivity of the company.

Communication also helps to solve the problem of poor production by promoting unity between the managers and the staff of the company. Communication makes the organization employ a collaborative approach to work. This is where the employees and the manager work together to improve the output of both parties. In applying this method of communication, the managers need to focus on specific aspects of improvement and measure their delivery. This makes all the employees concentrate on their work hence improving the productivity of the workforce, which leads to the growth of the company’s performance.

Argumentation conflicts are organizational conflicts when parties focus on different arguments, or they can focus on the same argument but different understandings (Kang, 2017). In such a situation, excellent communication is necessary to distinguish the aim of knowledge from the aim of strength. In this conflict, excellent communication help to inform the parties that there is a problem, define the problem, find possible to the problem, and if the problem cannot be solved, it finds ways to drop the challenge. It is, therefore, essential to have excellent communication because it brings mutual understanding between the two conflicting parties.

Value conflicts arise in an organization when the conflicting parties have different values in which each one of them believes their value provides the correct way to act. This gives the managers a problem since the double figures is a challenge to decide which value is suitable for the organization. Excellent communication is, therefore, necessary since the two conflicting parties need a dialog since only one value is required. Excellent communication would be able to bring out the right interpretation of the conflict to the parties. This would make them be able to see that they misunderstood each other, and the conflict will be resolved.

Interpretation conflict arises in an organization due to different perspectives by different parties. This might be because both parties might get different meanings of the language used, or both parties do not have the same beliefs of something that is understood similarly between them. This is due to different communicative interpretation lead to a vastly different understanding. Excellent communication gives a better way of solving this problem because there is no real conflict between the two parties. The issue between causing disagreement is a wrong improper interpretation. However, if the manager is not careful and takes the matter with much seriousness, it may lead to danger. The manager should instead have the right attitude regarding issues of conflicts. Proper interpretation, therefore, will make them see that they had no conflict but a difference in how they interpreted the topic. This shows that excellent communication is an essential skill for managers to have.

References

Higgerson, M. L. (2016). Communication strategies for managing conflict: A guide for academic leaders. John Wiley & Sons.

Kang, M., & Sung, M. (2017). How symmetrical employee communication leads to employee engagement and positive employee communication behaviors—Journal of Communication Management.