measurements and the features that can be taken together with the reasons for improving these services in the sunlight hospital

measurements and the features that can be taken together with the reasons for improving these services in the sunlight hospital

When patients are looking for health services, their focus is on care provided by any given facility. If they get proper care, then they are satisfied with the services, and they will keep on visiting such healthcare facility again and again. There is a lot of competition in healthcare centres in the world today. Therefore to have a competitive advantage in this sector healthcare organizations should provide the best services and care if they will have to keep the clients or even have them increase. This can only happen by laying down strategic differentiator. This essay will discuss the measurements and the features that can be taken together with the reasons for improving these services in the sunlight hospital to enable the hospital to work better and gain competitive advantage.

Various measurements can be taken by the sunlight hospital to ensure that proper care is given to the customers to their satisfaction.  Let’s now have a look at these measures. To begin with, is the safety of patients’.The duration at which a patient stays in the hospital and how they are handled counts a lot. This measure will ensure patients who have surgical complications are taken good care, and nothing threatens their safety, including the people that are visiting them in the hospital. These kinds of patients may also be very weak to take care of their belongings and thus the hospital management is supposed to ensure that their items are kept safe through putting the right measures into place. More so, the hospital should be very reliable and clean to avoid patients falling and incurring injuries in the hospital as they stay around. It could be very harmful to the patients if the environment of the hospital does not offer enough security. The mortality rate should be fought to the level of zero by all means. By this, the doctors will do all they can do and give it the best to treat even the most complicated issues without entertaining negligence(Rekha & Aileen 2018).

Secondly, there is a measure of effectiveness. This measure can be utilized by the sunlight hospital to take care of the patients with complications in surgery, pneumonia, and heart attack patients should be looked after with a lot of attention. These kinds of people mostly suffer from depression because of too much thinking about their state of health. Thus good care should be taken for them always to encourage them that things will go well with them, and there is hope for their health. Patients are very keen on how they are taken care of in the hospital. If they are not neglected because of their situation, then they will always feel comfortable visiting the same hospital and advising others to visit the same hospital.

Thirdly is upgrading of services in the hospital. This involves putting appropriate measures in the hospital that allows the patients to give feedback about the treatment that they have received in the hospital. This measure will check whether the patients were satisfied with the services provided to them, or they were not happy with the kind of care that was given to them. This measure is significant in ensuring that the services that are offered are in line with the customer’s satisfaction. Through this, there can be an improvement in the care wherever necessary. The hospital workers should be instructed on how to handle the patients decently. It is though the feedback of the clients that the hospital will be able to check the places that require improvement. Clients should be encouraged to give feedback to serve them properly (Leggat et al., 2017).

Another measure that can be put into place to improve hospital care is the timeline measures. It should be made clear on the issue of the timeline that the patients are to arrive at the hospital to avoid any confusion. The patients will feel better if they know the hospital schedules in such a way that they will not have to bounce due to inconveniences. Therefore sunlight hospital management will need to be clear about the timelines of the operations of the hospital to avoid inconveniencing the clients.

The last measure to consider in this essay is that of equity. The type of services can be upgraded to ensure there is equity in part of the distribution of the resources and the personnel. For instance, the ratios of the number of staff and patients should be equal to ensure patients are given the attention that is required. On the side of resources, the number of beds should be able to accommodate the patients that are admitted to the hospital without congestion. Thus sunlight hospital will have to improve the resources and increase the personnel to make sure that there is efficiency in offering the services to patients.

The four main features that can be used to design a quality improvement plan of sunlight hospital includes, identifying the need for quality improvement. This happens by analyzing the events that triggered the need for development, maybe the systems or the customer’s complaints, to avoid errors that may lead to the failure of the facility. Secondly are changes in the structure and the organization (Li et al. 2018). This has to deal with the hospital management, especially the staff empowerment and investing in the new technology together with quality execution and adoption. Thirdly is the feature of the protocols and the practices that are to be adopted. There should be an adoption of methods that are evidence-based, procedures and the management of the flow of the information.  Another feature is on the issue of the outcomes. This outcome feature will check the impact of improving the quality of the hospital. It will include the method of tracking changes and measures related to health. If these features are well utilized, then they will lead to the success of the sunlight hospital

If the care of the sunlight hospital will be improved, the hospital will be more competitive and add more value because first, the operations and the processes will be efficient and fewer mistakes will be conducted. Secondly, there will be fewer re-admissions and mortality rate. The environment will also be more conducive for the patients and the community. The qualified doctors will be attracted to work in this hospital. The cost will also reduce, thus creating a competitive advantage of the hospital over the others (Emmert &Schlesinger 2017).

In summary, this paper has been able to justify the measurements of quality of care, particularly in sunlight hospital.  The main four features have also been specified that can result to quality improvement plan and finally the paper has also suggested reasons that are salient that would lead to more addition of value leading to a competitive advantage to the hospital of sunlight.

References

Emmert, M., & Schlesinger, M. (2017). Hospital quality reporting in the United States: does report card design and incorporation of patient narrative comments affect hospital choice?. Health services research, 52(3), 933-958.

Leggat, S. G., Karimi, L., & Bartram, T. (2017). A path analysis study of factors influencing hospital staff perceptions of quality of care factors associated with patient satisfaction and patient experience. BMC health services research, 17(1), 739.

Li, S. A., Jeffs, L., Barwick, M., & Stevens, B. (2018). Organizational contextual features that influence the implementation of evidence-based practices across healthcare settings: a systematic integrative review. Systematic reviews, 7(1), 72.

Rekha, S. S., & Aileen, J. (2018). Development of a Measurement Tool to Assess the Inpatient Experience in a Tertiary Care Hospital. Prabandhan: Indian Journal of Management, 11(4), 37-46.