Menu Change Process

Menu Change Process

This paper focuses on creating uses based on the Menu change process. The marketing manager initiates the change upon realization of a need to make the existing Menu better with the recognition of the customers’ needs and the feasibility of change required. The business analyst, upon receiving the change request from the marketing manager, analysis the market conditions before providing it to the IT who is tasked with coming up with the identified change and make any improvements before submitting the proposed amendment to the sponsor for approval. Upon the sponsor’s approval of the change, IT finally publishes the change to customers to adopt and enjoy the changed services. Change arises from the order process of the kiosk, which identifies which services need improvement according to the study of the customer’s trend in the transactions of the kiosk.

Name: Changing the Menu process of the kiosk (Sponsor recommendations/Internal)

Primary Actor: Sponsor

Goal: To provide a menu that meets all the market requirements and needs of the customer and give a change to the menu system to make it easily accessible and efficient for the customer for the smooth running of the kiosk.

Actors: IT- Make the required changes to the Menu

Marketing manager- Helps the process of providing the change and starting the change request requirements.

Business Analyst – Analyses the market and identifies the requirements for the change to establish a feasible change.

Trigger: The need to come up with a more feasible change in the menu process and ordering system of the enterprise with consideration of the sponsors’ requirements and capital involved in the transition.

Preconditions:

1. The marketing manager identifies the need for change and makes a change request to the stakeholders of the institution.
2. Business analyst analyses the market to identify the requirements of change to ascertain the feasibility of the change to the institution.
3. The IT makes the changes and tests the change made for any improvements required in the change.
4. The sponsor undertakes the tasks of reviewing the change.
5. The sponsor approves the change and allows publishing of the change for customers to see the different choices in the Menu or the services changed and improved for them to utilize.

Main Flow:

1. Marketing Manager makes the change request.
2. Business Analyst Analyses the market.
3. Identify the requirements of the change.
4. If it is feasible to make the IT makes the change.
5. The IT Pre-tests the change.
6. The sponsor approves the change.
7. The change is approved and made available for the customers to use.

Exceptions:

1. It is not feasible to make the change
2. If not workable Business analyst instructs the marketing manager to adjust the change and starts the change request again.
3. IT makes improvements to the change
4. Returns to the business analyst to identify if the change is feasible.
5. Change is not approved.
6. The sponsor returns to the IT to make improvements to the change. Go to alternative flow 1 step 3.
7. IT makes the change.

Alternative flows:

Alternative Flow 1: Adjust the change request.

1. The business analyst sees no feasibility in making the change (Goes back to the marketing manager to start change request again.
2. Go to primary flow step 1.
3. IT makes improvements to the change (The process goes back to the process of making the change again by the IT).
4. Go to main flow step 3.
5. The sponsor does not approve the change (Goes back to the IT for improvement of the change).
6. Go to main flow step 4.

Alternative Flow 2: Approve change.

1. The sponsor ends the program.
2. The customer starts using the system.
3. Call maintenance.
4. Go to main flow step 3.