Problem: Patient Dissatisfaction
Hospitals are continuing to encounter decreasing patient satisfaction even as they strive to adopt the latest medical technology for improving their services. Patient satisfaction is defined as the extent of a patient’s happiness with healthcare services both at the health facility and outside the health facility. It is a measure of the quality of care that provides an insight check to numerous aspects of caregiving such as the effectiveness of care, medication and empathic actions (Al-Abri & Al-Balushi, 2014). The problem of patient dissatisfaction should be studied because patient satisfaction is the basis of caregiving and protects the interests of both the patients and the health organization.
Healthcare organizations need to understand the factors that make patients feel dissatisfied with the services of their organization. Patient safety, sufficient staffing, quality of care and patient well-being are actions that, when undertaken effectively, lead to the satisfaction of patients. Healthcare organizations need to understand that caregiving practices that do not result in positive patient experience may drastically ruin the image of the particular health facility (Al-Abri & Al-Balushi, 2014). It is, therefore, the responsibility of the healthcare administrators to ensure that all the factors necessary for patient satisfaction are in place to ensure that patients receive quality care every time they visit the health facility.
Reference
Al-Abri, R., & Al-Balushi, A. (2014). Patient satisfaction survey as a tool towards quality
improvement. Oman medical journal, 29(1), 3.