Professionalism
As a lash artist, you might have dealt with a difficult client, who behaves like a director in your salon. These are clients who think they know it all. She knows the kind of eyelash she wants, and she wants it done in her own way even if the eyelash she wants is not the right one for her. But do you know how to handle such clients? This article presents to you four best tips that will help you manage such clients.
Don’t compromise your professionalism
When you apply eyelashes on someone’s eyes, and she looks beautiful and admirable, her friends will ask her who did eyelash extension for her. The next thing is that her friend will come to your salon for the same services. On the other hand, if the eyelash doesn’t look beautiful on your client’s eyes, you might lose many potential clients. Therefore, if you are totally convinced that the eyelashes your client wants are not fit for her, you should not be quick to give in to her demands, try several other options first.
Refer her to another professional lash artist
Getting a second opinion from another professional lash artist may soften her stand. Some of your clients will come convinced that a particular eyelash will make her look beautiful as she has seen in someone else. What some don’t understand is that everyone has a style that works perfectly for her. If another lash artist tells her she is picking the wrong choice for her face, she might realize she is wrong and make her selection from the eyelash styles provided for her.
Avoid the need to be right
Being a professional lash artist who knows which eyelash will fit best for a particular face and which one will not, you might be tempted to prove to your client that you know what you are doing. If you find that your client will not take anything but that eyelash she has chosen, to avoid creating an unnecessary argument, give it to her. Maybe after a few days she will come back for a replacement or apologize for not listen to your advice. But engaging in an argument might hurt your client and go away and never to come back to your salon.
Lay the fact down on the table
Take a few minutes with her and explain to her what are the best eyelashes for her and which ones are not in a friendly manner. Let her understand why you encourage her to drop her choice and pick a different eyelash. You can show her some pictures of different eyelashes and how they fit in different faces. In fact, if you can crop her those eyelashes on her face and let her to see how those eyelashes will fit in her face, please do. When she sees that cropped picture, she might understand why you are not recommending those eyelashes for her.
Remember, you are the professional here, not your client. Part of your work is to advise your clients on which eyelashes are best for them. The important thing is not to give your clients what they want, but what is best for them.