Project Conflict
I was involved in a project with my colleagues, where we were responsible for the installation of a new server system for the computer shop we were running. The project had five members who were to undertake the preparation process of ensuring the readiness of the organization for the new system. As such, some members were responsible for cleaning the machines and ensuring enough space for installation. Company data was also backed up following the security standards the project manager had set (Muigua, 2018). A conflict arose on the best model of adoption – whether the installation would be done continuously or whether it would be executed in stages.
How did the project manager handle the conflict?
The project manager decided to deliver the project in stages for the smooth transition of functions and technical know-how. The leader considered how they would ensure that all staff members were ready to adopt a new model of operation (Tabasi, Abdullah & Bryde, 2019). For instance, it was essential to consider the training needs of staff members before fully adopting the complete operation of the new system in the organization, providing time for transitioning offers a better opportunity for members of staff to familiarize themselves with the details of the new system and understand how it works.
Was the result satisfactory?
The result was satisfactory. Other than relying on a complete overhaul, slow transitioning has been lauded as one of the most adaptive models of organizational change and dispute resolution. A decision made based on deliberation and critical skills is welcome for the benefit of the organization.
What would you have done differently?
For an informed decision, it is vital for all members of the project to make their contribution to the best model to adopt and propose ways in which the model would be rolled out. Improved communication will be an added advantage as it provides the necessary information needed for parties to normalize the new operations in the organization/project.
References
Muigua, K. (2018). Dealing with Conflicts in Project Management.
Tabassi, A. A., Abdullah, A., & Bryde, D. J. (2019). Conflict management, team coordination, and performance within multicultural temporary projects: Evidence from the construction industry. Project Management Journal, 50(1), 101-114.