Research outline on Customer Service in Customer Satisfaction

Research outline on Customer Service in Customer Satisfaction

1. Introduction
2. Thesis statement
3. Customer services play crucial roles in the satisfaction of the customers. The various roles and responsibilities that the customers’ service offer contributes to these customers” satisfaction. Objectively, the research will focus on customers’ service responsibilities and their roles in enhancing customers’ satisfaction.
4. Body
5. Addressing customers’ complaints
6. After buying the product from the business, some issues may arise or challenges in use or operating the product, which after reporting the problem to customers’ service, is solved.
7. The service help in ensuring customers are satisfied with the use of the product or give a valid explanation to their issue, helping to calm them down as most are usually upset with the mentality that they have been conned or sold defect product. Therefore, such services will essential in ensuring satisfaction.

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8. Customer assistance
9. When buying a particular item, customer service may guide the customer on where to find particular items or help them in sorting various available things by providing with details pertaining each to make it easier for them to arrive at the final decision.
10. Offering assistance contributes to customers’ satisfaction in that they are given full information on the products, their descriptions, among other things that help them make the right decision. Such is of benefit more if the customers are new to the business premise where they do not know the location of items or if the product is new to them.
11. Communication services
12. In a business setting, communication is one of the crucial things that take place all the time where customers use various platforms to reach out to the business personnel. It is the responsibility of the customers’ service to attend to these communications from the customers and respond to their messages. The customers may send these messages to acquire about something from the business either in terms of prices, quality, delivery, among other things that they want to enquire about from the business.
13. Effective communication between the business and customer is one factor that enhances customers’ satisfaction. Offering effective communication will allow the customer to enquire anything about the item purchased using various platforms without necessarily having to go to the physical business premises. This effective communication will make it convenient for the customer to transact with the business as their needs are addressed amicably.
14. Following the customers’ issues or concerns and ensuring they are addressed.
15. The business person may be too busy to remember or the issues or concerns raised by customers, making it necessary for a follow-up. The customer may leave the customers’ service with the problems they want addressed to make follow and ensure everything is sorted out even in their presence.
16. The service the business concern is serving the customers without them having to emphasis through regular visiting of the business premises, which increase the degree of customers’ satisfaction.

• Conclusion

The responsibilities and duties of the customer service, as discussed, are what contribute to the customer’s satisfaction. Functions such as Addressing customers’ complaints, Customer Assistance, Communication Services, and Following the customers’ issues or concerns and ensuring they are addressed ensure that customer is served better, making them happy and satisfied with the business practices.