Role of Training in Service Quality of Public Hospitals in Saudi Arabia

Role of Training in Service Quality of Public Hospitals in Saudi Arabia

Health care is a crucial principle in the growth of an individual and society. The establishment of improved services in this department requires numerous collective elements such as knowledge, technology, and economic support. However, although these elements might be present, the problem of offering improved healthcare in hospitals is that the individuals who provide these services require to contain extensive training. The training of healthcare givers is continued learning procedure supported by education, utilizing methods which emphasize specific models or practical application aimed at enhancing outputs.

Presently, in Saudi Arabia, the healthcare system is experiencing significant changes as a response to the developing healthcare desires of the increasing population, Macchi, and Kessler (2018). According to Macchi and Kessler (2018), inadequate skilled healthcare specialists and overreliance on a foreign healthcare worker is one of the most prominent encounters that Saudi’s healthcare system is facing. As such, this proposed research aims to examine the role of interdisciplinary training on the service quality of public hospitals in Saudi Arabia. The study will attain this by applying a qualitative strategy which will entail conducting interviews with various health professionals in these health facilities to hear their opinions of the education provided. This examination is crucial since it may contribute to foster positive attitude transformations to the training between the health workers. Also, it will contribute to the current literature on the standard of education in enhancing the quality of service provided in healthcare amenities. First, this proposal analyses relevant literature and then develops research questions from the gaps resulting from the literature. Also, the study examines the methods of research, ethical concerns, limitations, as well as contributes to the study.

1. Literature Review

As earlier mentioned, health care is a crucial feature in the growth of an individual or society. In their endeavor to fulfill the healthcare needs of the people, health professional needs to have extensive training to ensure that they provide quality services. Macchi and Kessler (2018) noted that in the field of healthcare, education is continuous, and it involves training in new procedures and specific theories or practical applications aimed at improving the patient’s outcome. Therefore, this review will define and evaluate the role of exercise in a healthcare setting established on earlier studies. The second part will review the management of the public and private hospitals, while the third part outlines Saudi Arabia’s health system. The review will identify gaps in the literature, which will create the foundation for the research questions of this proposal.

2.2 Training in Health Care

According to Macchi and Kessler (2018), at any level from primary to university, training involves goal-oriented flexibility whereby the evaluation and design of practical training contain particular ideas. Macchi and Kessler (2018) support this claim by stating that the best education programs tend to produce tangible benefits for individuals and groups, which can trigger additional indirect benefits for the organization due to the service level. In the health setting, the most effective improvement models rely on facilitating interdisciplinary learning or training, not only across medical specialties and operational division but also across cultures (McNamara, Rafferty & Fitzpatrick, 2016). According to Macchi and Kessler (2018), communication is one of the aspects that impact the quality of service delivered. Inadequate communication forms inconsistencies and misinterpretation, which might affect patients and overall care quality severely. Therefore, the push for harmonized and combined care developments is at the core of present and future healthcare. However, Macchi and Kessler (2018) note that effective, integrated health care requires to be developed through additional and extensive training. The education breaks from traditional patterns, which isolate health care personnel in a class-based system in favor of a stringer peer-based orientation that focuses on the patient’s outcome instead of professional roles. Macchi and Kessler (2018) added to this remark by mentioning that combined healthcare develops from specialized growth. However, they noted that this is true in health structure where functional improvement is standardized and accessible to all employees.

Although effective education is essential in addressing different concerns in the healthcare structure, Macchi and Kessler (2018) summarize that it cannot be realized to address the entire gaps immediately. An effective training program focused on a few significant factors that the system can use as leverage to improve outcomes. For instance, a stud conducted by Garconis and his team (2015) studied the way professionals utilized necessary treatment abilities impacted on them in improving the care they offer to patients. The conclusions indicated that even though the personnel employed the training differently depending on their roles, the patient’s results enhanced considerably at all healthcare system levels. Macchi and Kessler (2018) attained related outcomes in research focused on training workforces in palliative care. Macchi and Kessler’s (2018) results, both patients and personnel described advanced satisfaction levels with less negative conclusions after undertaking a training course in pain alleviation and improving listening skills.

The training advantage in healthcare is never limited to long-term services only as advocated by Macchi and Kessler (2018). According to a study carried out by Macchi and Kessler (2018) on treatment undertakings of the emergency unity that is one of the most high-stress zones in a hospital, the results revealed that increasing the range of personnel involved in these actions improved the quality of services levels delivered. In essence, even though the education was for managing infrequent procedures, it contained a positive impact concerning the everyday hospital performances. Thus, it shaped social capital in the facility. Furthermore, a study by A-Damien (2017) on the quality of services at Jordanian Hospital found that adverse outcomes in their services were directly traced to a need for training such as informing patients properly, cultural awareness, and explaining procedures.