The Micromanager case study

The Micromanager case study

Reason for Problem

In the given case study “The Micromanager,” George, the company’s CEO, has a problem with Shelly getting upset in his office. Primarily, George finds fault in Shelly’s lack of emotional intelligence and perception of his hands-on management style as being “micromanaging.” George has had an issue with Shelly’s press release because it does not entirely drive the intended message home and hopes that Shelly can include his proposals to make it more effective. However, Shelly does not sit well with George’s plan and perceives his hands-on strategy to help with the press release as micro-managing.

Responding in an Emotionally Intelligent Manner

Nonetheless, George is still capable of responding to Shelly in an emotionally intelligent manner. In so doing, it means that George can sermon both his emotional leadership and emotional intelligence quotient capacity in recognizing first his own emotions and secondly Shelly’s emotions, make a discernment between different feelings and noting them, and adopting emotional behavior in managing the issue. To that end:

• George should foremost show compassion and understanding. Being aware of Shelly’s upset state, and understanding that people experience some of the strongest emotions, implies that her feelings matter to him.
• Secondly, George can respond in an emotionally intelligent manner by showing control over his own emotions and concealing the fact that he has a problem with Shelly because of her perception of him as being micromanaging.
• Thirdly, George can respond in an emotionally intelligent manner by attentively listening to Shelly, encouraging her to speak openly, and at the same time showing empathy through facial expression and body language.
• Next, George can respond in an emotionally intelligent manner by recognizing Shelly’s freedom of creativity with the press release to imply that he acknowledges her efforts, and he is not micromanaging but was only after motivating her to enhance her creativity further.
• Finally, George can respond to Shelly in an emotionally intelligent manner by resorting to honest expressions of emotions balanced through consideration, respect, and courtesy (displaying excellent communication and social skills).
• of Emotional Intelligence
• of own emotional state
• implementing this component of emotional intelligence, George needs to “tune-in” to the sensation of his exact feelings. This means having the discerning ability to recognize what state of emotions he is experiencing at the precise moment of Shelly getting upset in his office. Through the discernment of his own emotions, George will develop empathy towards Shelly’s feelings because he understands how it feels to be in her shoes.
• own emotional state
• own emotional state always holds excellent potential for responding through emotional intelligence in challenging situations. Primarily, George ought not to react to emotional triggers right away, which is a big mistake because he can respond in an insensitive manner that he will later regret. Also it is essential for George to see the bigger picture, by discerning that this confrontational challenge is meant to serve a higher purpose for both him and Shelly. Also, George should replace the negative thoughts of being perceived as a micromanager that is triggering his emotions. He should instead think more positively about the intended success of the pending outcome out of this emotional challenge.
• of other’s emotional state
• aware of other emotional states much help in responding to them in an emotionally intelligent manner. In that case, George should accurately observe Shelly’s non-verbal signals that are indicative of her general emotional state. In so doing, George should focus on Shelly’s facial expression, voice tone, postural changes, eye contact, and both speech and breathing characteristics.
• others’ emotions
• both empathy and sympathy is an excellent way of controlling Shelly’s emotions. Through being empathetic, George can show that he too experiences Shelly’s emotional state, and at the same time being sympathetic by showing pity for Shelly’s emotions.