What policy encourages employees to speak to management first regarding suggestions, concerns, or complaints?
Open Door Policy
Across the world, companies cannot overstate the importance of the open-door policy since it is of great value to these firms (“GSK’s open-door policy on patents could catch on,” 2016). The open-door system is about making sure that the employees are comfortable enough to go to their supervisor or manager and ask questions, register complaints, give suggestions or even talk about how they feel about their job and the future of the company (“GSK’s open-door policy on patents could catch on,” 2016). Also, the policy is about the managers being open to employee queries, suggestions, conversations, and complaints. The plan aims to encourage open discussions, communication, and feedback. The system is significant since it motivates employees and decreases employee turnover. Further, it is essential since the business learns first-hand what is vital to their team.
Additionally, the policy involves letting the employees know that the door of the executives is open to them. Still, there are boundaries like making it known to the employees that time is valuable, and they need to carefully think before approaching the executive (McDonald, 2019). Also, the policy is not about spreading gossip and rumors but rather about exploring any opportunities and obstacles that the company may face and possible solutions to issues. Further, an open-door policy enables a business to determine any underlying problems in a company before the problems become too huge to handle (McDonald, 2019). In conclusion, communication is, without a doubt, a critical resource for engaging and retaining valued employees in the company. Therefore, keep the doors open for employees not only motivate the employees but also positively impact the productivity and profitability of a company. Also, it means that open-door policy should not just be a strategy for a company to enhance its performance but also be part of the organizational culture. Making it part of the culture makes it easy for employees and executives to embrace it.
References
GSK’s open-door policy on patents could catch on. (2016). The Pharmaceutical Journal. doi: 10.1211/pj.2016.20201253
McDonald, J. (2019). California Employment Law. Chicago: Society for Human Resource Management.