What types of services does Cactus Club Café offer

What types of services does Cactus Club Café offer

Introduction

Cactus Club Café is a casual dining mogul that began in North Vancouver in 1988, by Richard Jaffray as a small restaurant named Café Cucamongas that only served ice cream sandwiches and cappuccinos. Jaffray since the beginning set the philosophy or rather motive of Cactus Club as, progressive improvement is pursued in every design, product and project, with the aim to provide each guest with top-notch quality for the most exceptional value. Currently, Cactus Club Café has expanded to 29 locations employing over 4,000 persons in Canada. Club Café is also committed to the sustainability of the environment; the Café has partnered with organizations such as Ocean Wise that deal with seafood conservation. This partnership ensures that customers eat safe and healthy seafood, in conjunction with other food organizations affirming that provide the food at Club Café is quality. This paper aims at explicitly analyzing Cactus Club Café’s services and service management: what services it offers, its best and worst department and human resource theories that apply to it.

What types of services does the company offer?

Cactus Club Café is a food and beverage company, therefore, its services revolve around these two variables. Below are services offered by the restaurant:

1. Table Service

Table service varies in many locations, but basically, it refers to how the food is presented and served at the table and the utilization of the dining objects at the table such as silverware, glasses, plates, dishes and table linens placement. The select setting-style of these cutlery influences the tone and ambience of the meal, to create an impression to the customer. Cactus Club Café has adopted the American Table Service; this service type is the most universally implanted table serviced and entails the food being prepared and plated in the kitchen and delivered to the customer at the table by the waiter or serving staff. The American table service is the most common service style since it enables quick service to numerous customers.

Some of the best meals served by Rob Feenie (the main Chef), at the Club Café Yale Town, Vancouver, in table service are such as, “The Grilled Scallops.” This entails Qualicum Bay Scallops, cream corn and peaches with salty and hot ragout and grilled salmon or baked halibut. This one of the most ordered starter meals or lunch and most rated by frequent customers at Club Café.

2. Take Away Service

Take away attributes to food which is ordered and made in a restaurant and is then delivered or taken away to be eaten at home. Take away orders are paid for at the counter, telephone, mobile application, website or driveway. These payments may be made in advance through online platforms or cash at during pickup; the takeaway option is common to all restaurants. Other take away form s may be such as automatic vending machines or automated kiosks.

Cactus Club Café offers active takeaway services, especially now, with the current COVID 19 pandemic. The takeaway Club Café website provides two options: order pick up and door-dash delivery: order pick up entails selecting one’s nearest Club Café location, ordering and picking up at the location chosen. In contrast, door-dash involves home delivery of the ordered food by Club Café with no delivery fee. The restaurant has also partnered with external food delivery companies such as Uber eats, whereby one can order food by using their Uber accounts’ to order delivery.

3. Bar and Beverage Services

Cactus Club Café provides bar services, offering a variety of alcoholic drinks and beverages. Club Café has a counter whereby the bartender may serve the customer to drink at the bar counter or deliver the ordered alcohol drink or beverage to the customer’s table. Club Café has three main categories on their bar option: cocktails, wine and beer. The Cactus Club Café at Vancouver Coal Harbour provides cocktail options such as refreshing “Bright & Punchy, Spirit-Free, Bold & Classic and Light & Refreshing.” On the wine menu categories such as Sparkling wine, white wine, Rosé wine and Red wine and lastly the beer menu comprises of Beer on tap and Bottled pay.

4. Reservation Services

The Cactus Club Café website provides a platform that enables table booking; this option is available in all 29 Club Café location. At the reservation page, one is asked to select the restaurant location, the number of guests expected, day of reservation and food and beverage or alcohol preference. The website also provides a platform to fill in preferences such as, parking space and table position; many people opt for seats near the window or outdoor depending on the Club Café location, especially at the beach locations, to enjoy the cool breeze and beautiful sceneries. Others prefer dining at the bar lodge, especially on Friday nights, Club Café receives numerous bar reservations. The restaurant acknowledges that time is of the essence; therefore, customers neither wait for tables to be cleared by other occupants nor experience the delay in food or drink service.