Zen Desk Organization
Introduction
Zen desk Inc. is a software and customer care company that is situated in San Francisco, California, USA. It has many offices located in the United States, United Kingdom, Denmark, and Australia. The Organization is blessed enough to assist the community in volunteering in the city as a means of giving back to society. It is a big organization with rapid, stable growth of over 1000 employees. It hires different people with different capabilities since it’s not a bias organization. It is made up of an Engineering team, Information Technology Team, Marketing Team, Creative Team, Sales Team, Human Resource Team, and an Executive Team. The Organization is a collection of users, both agents, and end-users. Zen Desk also upgrades and makes software cool for the consumption of its users. Zen Desk has a beautiful working environment, favorable for its employees to brainstorm and interact for the bettering and growth of both the individual and the Organization.
Organization structure and Organization
Organizational structure is a systematic way leader, employees, and workgroups interact and behave with each other. A business or company culture is collectively composed of beliefs, norms, values, language habits, and symbols. There are seven dimensions of organizational culture. They include; consideration to detail, aggressiveness stability, a people orientation, team orientation, attention to detail, and outcome orientation.
- Stability: This refers to the degree to wish business activities underscore in upholding the status quo in disparity to change or growth. Zen Desk has a strong managerial team that achieves a strong leadership and planning of the Organization.
- Aggressiveness: This is the grade to which individuals are aggressive and competitive rather than compliant and comfortable going. Zen Desk organization has its low and high moments whereby employees compete and celebrate at their every victory.
- Team orientation: This refers to the amount or grade to which exertion activities are planned around teams rather than entities. Zen desk organization has organized cooperation where each team has its responsibility.
- People orientation: This refers to the amount to which organization decisions take into contemplation the upshot of the decision on individuals within the business. Zen desk business has been able to volunteer back to society. The community at large determines the growth of the community.
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- Outcome orientation: This refers to the amount that executives’ emphasis on the outcomes and outcomes rather than the process and technique cast-off to attain the results. Zen desk organization
- Attention detail: This refers to the amount to which the employees are estimated to display analysis, attention to precision, and detail. Zen Desk organization having different organization structure, every challenge has been able to be pursued comfortably.
- Risk-Taking and innovations: This refers to the unit/amount to which organizations are invigorated to be able to take a threat and be innovative.
An organization’s existing customs, traditions, and over-all way of undertaking things are principally due to what it has prepared before and the degree of realization it has had with those undertakings. The fundamental basis of an organization’s culture typically reflects the vision, commitment, and values of the administration’s founder(s). Because they have the innovative idea, they habitually have unique ways of carrying it out. Usually, they’re not typically guarded by previous approaches or customs. Thus they create the early culture by sticking out an image of what the union should be. However, over intervals, many people will shape and influence an establishment’s culture
Competitive Advantage
Competitive advantage is what business puts in place to offer the same services provided by their competitors at a lower and favorable price to the clients. In other words, it is what sets business in a superior position.
In Zen desks’ supportive culture, they have applied the below-discussed methods to create a competitive advantage. In essence, improved self-service, Zen desk have created software for customer engagement; it’s a platform where customers can access services that they require without involving the staff. This has led to the Zen desk having more customers globally and can quickly get services that they need. The second factor is improving customer satisfaction; Zen desk does this by having professionals who are specialized in different departments. For instance, they have the engineers, the IT team, the creative department, the sales department, and the HR department. With every department having individuals who are specialized in what they do, this brings quality production. This leads to customer satisfaction, creating trust between the company and the customers.
The third factor that can do your business to have a competitive advantage is the setup speed in which a project or a product can be launched. This can be achieved by creating the right working environment for the company staff. Besides, employing people who are knowledgeable about their field of work; this makes the work or production to go fast and ensures quality. We see the Zen Desk creating a safe environment for the staff through providing that they have essential commodities like food and entertainment within the company. Also, having knowledgeable personnel like the engineers ensure increases the pace at which products or services can be given. Finally, maintaining brand identity creates a competitive advantage in a company; for instance, Zen desk CEO is seen as having a hard hat with a label of Zen desk.
Organization Structure
Zen desk makes a better experience for admins, agents, and customers. As employees, we encourage each worker to innovate and grow. As a company, it focuses on rolling up its sleeves to plant roots in the society it calls home. Zen Desk has over 30 employees being led by a Co-founder and CEO known as Mikkel Svane. Under him, there is Alexander Aghassipour, who is also the Co-founder and CPO. Jeff Titterton, Tom Keiser, and Elena Gomez are the SVP marketing, COO, and CFO, respectively, for the Organization. Toke Nygaard, Adrian McDermott, John Geschke, and Norman Gennaro are the Chief Creative Officers, President of Products, Chief legal officer, and president of sales for Zed Desk organization. Colleen Berube, Elizabeth Zornes, Inamarie Johnson, and Kristen Durhem are the Chief information officer, chief customer officer, chief of people, and Director of the office of Zed Desk organization. It also has a board of advisors such as Carl Bass, Hilarie Koplow-McAdams, Michael Curtis, Michael Frandsen, Michelle Wilson, Morten Primdahl, and Thomas Szkutak.
Conclusion
Organizational culture is all about living your Organization’s values. The reflection of company core values is determined in its own culture. A good organization structure maintains the core values front and center in all aspects of its day-to-day operation and organization structure.
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