911 Calls
911 Calls are essential because it helps individuals to seek help when they are in trouble, such as when there is domestic violence or thieves have attacked the household in their premises. There are good call operators, while others are not responsive to the caller’s demands or requests. Having excellent communication skills helps in managing effective communication in 911 aspects. In the audio, some aspects were important during the call, and other sections could be improved to achieve the best in the calling process. The first aspect that the operators did in the first call is to call back and confirm the reason for the 911 emergency call. The first caller made a call to the operator, but there was no communication at the other end despite the operator staying on the phone and listening to the request. After the caller hung up, the operator called again to confirm the emergency and determine whether the victims are safe or they needed help. The reason why this is an essential aspect that the call operator did is that individuals can be in real danger, and they need help. However, when they call, they are terrified to speak, or they do not want to alert the attackers in the process. The operator did well by calling to confirm the situation and assess whether there is danger or not.
The second aspect that the caller did well is to confirm the safety of the caller and family members. The role of the call operator is to determine the situation and provide help to the caller. Therefore, by confirming if every member of the family is safe is an essential aspect that the call operator did. The confirmation saved on resource wastage as help could have been sent, but maybe the call was a prank or a child dialing without any knowledge. The third aspect that is credited from the audio is keeping the caller on the phone and making the caller to be calm and reassured that help is being provided and everything will be okay in the situation. The reassuring aspect is crucial as it eliminates panic and limits the chances of the caller hanging up or doing a harmful act.
However, despite the caller’s attempts and kind remarks, some aspects can be improved in the situation. The first process of improvement is the case of dispatching help to the caller. Danger should not be assessed only through the response of the caller, but having a physical assessment of the situation on the ground is valid. The call operator should send help or a team to assess the situation and ensure it is not dangerous. Further, the second aspect is that the dispatching of support should not be delayed. When the caller says that they are in a situation and they need help, the operator should dispatch the nearest team to the location so that they can provide assistance and calm the situation before it becomes detrimental.
When the Domestic Violence call is made, the operator has to assess the situation and get the exact location from where the call emerges. Further, there is a need to dispatch the police officers on the ground to go to the area and assess the issue in the household and determine solutions or even arrest the victims. Domestic Violence calls should not be neglected.