Why Your Business Should Need a Virtual IVR Number?

Why Your Business Should Need a Virtual IVR Number?

Virtual Interactive Voice Response System (IVRS) is the fast-growing automatic customer response system in large and small-scale industries. Mostly small-scale industries are trying to focus on IVRS to improve their response to their customers. Small-scale industries, emphasis on keeping their customers engaged so that the feedback from costumers about the concern will not fade away for the long term.

Interactive Virtual Response System mainly targets on reducing the human resources where the customer calls will be more. Unfortunately, limited human resources cannot handle all the customers per day. To increase the proficiency of the industry with a limited workforce is the main motive of IVRS.

What is a virtual number?

The number that is not directly linked with telephone lines, but still you can you contact the right person to whom you need to get in touch for information is called virtual number. That is, when you dial a virtual number, the call will route you to other devices where you need to get connected finally, though there is no direct connection.

The gateway will be single to handle multiple calls from outside is the concept of a virtual number.

How does virtual phone number works?

The size of the business world shrunk utilizing technology, and now people feel they are nearby with their clients or customers even when they are 5000 to 7000 miles apart. The virtual phone system also falls under a list of advanced technology.

There are several features by which virtual number can be a part of your business.

1# Transferring the call

You do not want to call several persons in an office to discuss different information. Instead, you can call only one number, and your call will be transferred to different locations based on your needs. The call transferring facility is the most important feature of a virtual number.

2# Reaching conference call

Here is another significant benefit of the virtual number. You do not need to call each person separately to discuss the same information. Instead, you can call one number and make all the required person present in one call. This feature is a conference call, and it plays a vital role when each person are far away, and they need to meet for a particular discussion.

3# Call diverting

When you are in a meeting, or you are away from the office, the customer calls should divert with a voice saying, ‘out of office‘ or ‘call after some time‘. This feature is called as smart call forwarding. Instead, of customer waiting for your response after several hours or days, the smart call forwarding feature enables the customer to know your actual situation.

4# Voice mailing facility

If you are busy with some other work and you are unable to attend your customer call, there is an option called voice mail. Using this feature, your customer can drop a voice mail so that you will get an alert mail. You can listen to the record and understand why the customer called you. After studying, you can reply to your customer immediately or later when you get time.

5# Call under waiting

When you are in a call and another customer also trying to reach you, that time the second customer should be engaged in the call for waiting. This process of call waiting is called call queuing. When a call is in the queue, there will be mild music played at the background, so that the customer will not get bored.

6# Barging in a conference call

If your manager or your higher official want to take part in your conference call, they no need to wait in the queue. Instead, they will have the facility to barge into the conference call ad take part in the discussion anytime.

Why business needs a virtual number?

Nowadays Virtual IVR number is one of the indirect ways of customer service that you are investing in your business. Either it is large scale or small-scale industry. When a businessperson thinks, there should not be any small gap also in their business; then the virtual number should not be left behind. Start utilizing the benefits of the virtual number to its core.

Conclusion

To do prosperous business, you should keep the current business growth and future commitments to your customers. Always thrive to keep your customer engaged so that they should not think about searching for an alternative source. IVR services might play a small role in that, but that will be an essential role and becomes a significant contribution to your business. So, start investing in Virtual Phone System to become successful.