How should the manager handle the situation? Be specific and provide step by step instructions.

Managers are often responsible for solving the conflicts or clearing the doubts of the employees. As per Mandysová and Kubanová (2019), irrespective of size and sector, the manager of the organization needs to have a dominant role in the company. According to the provided scenario of ABC Company, it has been witnessed that the company is focused on promoting a relaxed and energetic work culture within the company. However, Struwig et al. (2019), has commented that organizations need to evaluate the values of the employees and implement a distinct type of work culture in the organization.

In the context of ABC Company, it has been observed that a female worker of the company is unhappy with the casual work approach prevailing in the organization, which is demotivating her. On a similar note, Mandysová and Kubanová (2019) have stated that the manager of a company needs to handle this situation strategically. Firstly, the manager of ABC Company needs to thoroughly read the mail and understand the main issues which are providing barriers for her to work effectively in the company. Secondly, the manager needs to evaluate the work environment of the organization. Moreover, the manager needs to personally interact with the employee and discuss precisely the problems she is facing on work time. Finally, the manager should forward the complaint mail along with the outcome of the personal interaction and the work ethics prevailing within the employees of the company to the management and the HR department.

Which role within Mintzberg’s Roles Approach would be most relevant and essential for the manager in this situation? Justify your response.

Managers need to perform a lot of roles and responsibilities for maintaining a positive work culture within the company. According to Henry Mintzberg, there are three different types of tasks that a manager needs to perform (author unknown, 2010). Concerning the scenario of ABC, the Interpersonal Roles of a manager will prove beneficial for handling the current dispute prevailing in the company. As per the interpersonal roles identified by Mintzberg, firstly, it is essential to monitor the work culture of the company. The manager needs to play the role of a leader and provide a framework for evaluating the complaint. The manager needs to figure out the root of such problems.

Again the Informational Roles of a manager will also have a vital impact on evaluating the work environment of the company. The manager of this particular organization needs to gather information and views of other employees through reliable internal and external sources. The information obtained from these sources needs to be evaluated and discussed with the management identifying its positive and negative impact on the productivity of the business organization (author unknown, 2010). Through these approaches, the company will be able to provide space for the manager to conduct an independent investigation about the impact of informal and free-flowing work culture prevailing in the company. In this particular managerial approach, the respective manager also needs to act as a spokesperson for the organization. The manager needs to stand by the decision taken from the management of ABC Company and needs to answer the doubts and queries of other employees through logical reasons. The manager of this company also needs to address the press and its stakeholders regarding the particular stand of the company and clear the vision of the company regarding the type of work culture the management wants in the organization.