Customer relationship management
In the business world, there are many critical aspects of culture that may actually affect one’s ability to do business in their environs. Basically, this may occur mainly with people of that cultural heritage with which one would be interacting. But this paper focuses to discuss categorically the critical aspect of culture that would impact my ability to do business with hofstede’s people.
Customer relationship management
Generally customer relationship management is a plan for understanding ones customers and their grievances in order to optimize ones interaction with them. One may apply this technique to create a stronger interaction with current, former as well as the prospective customers in order to capitalize on my marketing and customers service ability. In addition, I may also keep track of my key customer information such as purchases, contacts and preferences in order to match my customer’s needs with my services and products. In this way I am able to dandify my best customers, enrich and customize the way I can communicate with my customers, manage marketing campaigns as well as serving a wider geographical region.
My Customer services skills that matter
For a successful business the owner of business should develop some customer services skills. without them one may run the risk of finding his business in an upsetting customer service train wreck unknowingly. in my case, there are some skills which I should consider when ineracting with my customers. Patience
- how would you interact with them – are there any really critical things you should be aware of
- What sorts of elements of Hall might be critical to your getting along in that culture?
- Having interacted with people from many different cultural backgrounds over the years I can assure you that this is a critical element of the success or failure of many cross border business transactions.
- how would you manage people within the context of Hofstede′s dimensions of culture