IG program
- An IG program cannot be considered as any other program and preferably is a process that requires effort and investment from executives. Hence, the complete utilization of financial and human resources is vital for success. Adding to that performance metrics forms a critical part of the program because it lets the organization know about its pitfalls. After setting a standard, the organization can measure up its performance. Metrics are set based on individual objectives of the company. However, some standard set of metrics are used by all types of organizations. It completely aligns with their corporate culture and vision. For instance, every organization aims to reduce data breaches, provide protection to sensitive information, and ensure customer privacy. Additionally, reducing the hacker’s intrusion also forms a vital component of metrics. Therefore, these metrics can enhance the performance of team members and reduce the complaint rate. Metrics should be clearly stated before starting the program.
- Metrics can be regarded as a vital component of an IG program because it sets the stage, and executive members feel responsible for their performance. Once metrics are clearly communicated among team members, execution and achievement of the goals becomes natural. The purpose of setting metrics is to ensure higher organizational efficiency and reduce the instances of customer complaints. The intention and duties of members become clearer. Although the list of metrics varies based on individual vision and goals of the project, it is common to follow some basic standards. All aspects, including financial, marketing, and human relationships, can be touched by working towards achieving a common set of metrics. For instance, almost every organization is willing to reduce customer complaints by at least 50% and therefore work towards gaining customer’s trust. Similarly, data breach and incidents related to misplaced laptops can be reduced by implementing the safety and security of the firm.