Denver international airport
As the third busiest airport in the US, Denver international airport handles a high number of passengers, with 2017 marking significant growth for the airport when it served 61.4 million passengers. This number will rise in the future since the airport is one of the leading domestic hubs. The airport offers originating, connecting and destination flights whereby the connecting flights account for the least percentage compared to destination and originating passengers. Primary services include check-ins during arrivals and connecting as well as facilitating products for destination passengers. This includes directing fliers to their flights and providing necessary services to them as they await their flights. Similarly, checkouts include the clearance of arriving passengers. The airport ensures that destination passengers have appropriate means of transport through taxis and connection to shuttle services. The airport is currently expanding its terminals to serve its customers better.
When customer traffic is higher, delays are an issue that results in high dissatisfaction of customers. Various technologies have been developed to quicken check-ins and checkouts. Biometric technology is one of the important means through which the airport can improve its safety and check-ins. The use of fingerprints and facial recognition, especially for domestic passengers, can help ease customer traffic in the airport, whereby the face or fingerprint is used to reveal the identity of a person from the airport or federal database. This may require collaboration with the government to retrieve information since this is still a developing technology and involved many stakeholders. Alternatively, scanning of passports can be done by the passengers as they pass through the checkpoints, whereby verification is done by a different person from the one who approves the entry. This will quicken the procedure and increase accuracy by breaking the verification process into two. The airport may explore this method as a way of easing delays and traffic at the airport.