Introduction to the Hilton Hotel
Hilton started as a private hospitality company that was founded by Conrad Hilton in the year 1919. Today the hotel is a public limited company because people can buy shares. Its main aim is to make a profit by offering hospitality-related services such as meals, room services, and resorts. The mission of the Hilton hotel and resort is to be the best hospitality industry in the world. The first outlet for the hotel opened in Dallas, Texas. Over the years, more than 580 hotels have been opened in various places worldwide to over 85 countries globally.
The strategic goal and objective of the Hilton hotel are to be the leading hospitality company globally that offers quality hospitality services to the satisfaction of its customers. Hilton hotel owns other subsidiaries such as Doubletree hotel, Hilton garden inn, and Hampton hotel, which are at the same level on the chain of distribution (Noonan & Rankin, 2017). The company analyses its performance regularly to see its progress in terms of service delivery. Hilton hotel has maintained a good relationship with its shareholders and other stakeholders, resulting in constant profit and increased sells globally.
Regarding products and services, Hilton hotel and resort offers high-class luxury hotel chains with various brands. They include varieties of meals, drinks, and rooms. Customers can spend quality time at any Hilton hotel outlet, and enjoy the luxurious, serene environment, spend at the world standard hotel rooms and have a breakfast of their choice. The hotel accommodates all types of people across the world (Noonan & Rankin, 2017). Also, the hotel offers gym and spa services to meet customer needs, where professionals provide quality services.
The hotel complies with various bodies in its operations, especially the HASWA regulations. HASWA is a health and safety body that ensures that everyone at the workplace is safe. Hilton hotel also complies with the Disability discrimination act that provides that there are different rooms, lifts, and toilets to accommodate people with disabilities. Finally, the hotel is environmentally and ethically responsible, as it uses carbon-free electricity in most of the countries. Over the years, the hotel has worked to reduce its waste by partnering with other national and private organizations for the sake of the community.
Hilton hotel contributes to the international and UK economies with over 100 billion dollars yearly. The company has created numerous job opportunities both in the UK and in other countries across the world. It has partnered with other businesses, such as tour and travel companies, taxi companies, and different organizations (Chang et al., 2019). The associate and partner companies benefit from the people staying at Hilton hotels through their transportation services and other outsourced services. Hilton hotel also depends on customers from this tour and travel companies to offer accommodation services. The partnership has helped circulate money in the regions where the hotel operates, hence boosting the economy.
Hilton hotel has been the best globally consistently is the fact that they have invested well in their workforce. Hilton hotel has a well laid down structure that ensures each department functions effectively (Chang et al., 2019). The hotel employs employees with relevant skills, work experience, and passion in specific fields. Hilton hotel performs yearly performance reviews to analyze the progress of the company and the performance of each employee. In case they discover any loophole, they take relevant measures to fix it.
