MINIMIZING PATIENT’S COMPLAINTS AND IMPROVING PATIENTS EXPERIENCE OF CARE

MINIMIZING PATIENT’S COMPLAINTS AND IMPROVING PATIENTS EXPERIENCE OF CARE

In every hospital there is a significant challenge in delivering quality the same applies to minimizing patient’s complaints and improving the patient’s flow. This research proposal will assumes that increased patient numbers and the limited hospital resource could be the key causes of such challenges. The existing mismatch between the Lakeshore cancer centers and the patient to give care, results to poor flow of the patients as well as department crowding.The research proposal will study what has contributed to reducing the care and contributions to poor patient outcome. The research aims at conducting pre and post-analysis with the aim of assessing the impact of minimizing the patient’s complaints and improving patient flow Account and admin.The researcher will monitor the operation of the patient’s right from the arrival to the departure in Lakeshore cancer center operation will have important impacts which will be measured and recorded in metrics. The research will focus on the number of ambulances; a number of days a patient spends in the hospital as well as patient flow. The researcher will be guided by the following objectives,

1. To improve the patient flow in a manner that focuses on the patient
2. Using the improvised tools and measures to minimize the patient complains and increase patient flow

• To study what constitutes patient complaints

Stakeholder mapping

Power to influence outcome

Low                                                                          high

Generally all stakeholder will accept the project but few will oppose the project .Account    will oppose the project because it involves money while the admin will oppose the project due to the fact that they have more work.