Mkunga Maternity and Nursing Home responses
- Are these strategies working? If not, why? And if they are working, why?
The strategies have started to create demand and elicit interest in cervical cancer, diabetes, and hypertension screening.
The clients view the mobile application as an avenue for raising their concerns. Through the data being collected, the provider can identify staff members who need coaching to improve their customer service skills.
- How has the experience of data collection been? What’s working for you, and what are the challenges?
The facility has achieved the highest number of responses so far by setting daily targets for the clients to be interviewed. Minimum of 20 clients per day.
The staff members assigned to the data collection exercise are accountable, and they own the process.
Challenge
The provider wants to customize the questionnaire by adding questions to get better insights per service area and help in staffing decisions
- How has your experience been like offering these services? Keeping in mind profit margins, convenience, etc..
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The providers’ strategy is to offer these services at reduced prices to win over the clients for the long term and get referrals from happy clients. They hope to get good profit margins in the long run from this strategy.
Provider realized there is a skills gap among the staff members when it comes to cervical cancer training.