Paul Herdsman: The Force Behind NICE Global
A guru at customer acquisition, business development and growth, operational execution, customer retention, Paul Herdsman has undoubtedly grown NICE Global into the powerhouse it is today.
NICE Global, a nearshore enterprise in Jamaica, focusses on providing customer service solutions for businesses looking to outsource. As a result, its clients see more significant reductions in their overhead costs, improved customer retention and engagement. In turn, enterprises enjoy higher revenues.
NICE Global dint just happen, however. Before he set up the enterprise, Herdsman worked in different organization in mismanagement roles, carefully crafting and growing the problem-solving skills that have now made him into the entrepreneur he is.
His previous roles also exposed his affinity for streamlining business processes in a bid to see a business perform better in the long term.
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Herdsman admits his reluctance to delegate, instead choosing to see tasks through by himself. He has quickly leant the pitfalls of going about business in this way, more so for large operations.
To counter this, this entrepreneur has to improve his hiring processes, to ensure he brings the best hires on board. This has made it easier to depend on his team and loosened up his hold on NICE Global.
A core team is also a crucial part of business as Herdsman gets a sounding board and insights from his core team, drawn from different functions of his company.
Herdsman has also leant the value of continually assessing his productivity and makes a conscious effort to distinguish between being actually productive and just being ‘busy’.
What makes it all worth it? For this entrepreneur, the feeling of satisfaction from seeing his clients achieve excellent results never gets old.
In future, NICE Global hopes to expand its reach, services and workforce to keep up with the ever dynamic business landscape.
With the record Herdsman has had so far, it’s only a matter of time before this happens.