MARC BOMBENON

MARC BOMBENON

INTERESTS

Present Mr. Bombenon is the Executive Chairman of SureCall Contact Centers, a contact center/B.P. O based in Alberta, Canada serving clients globally. Mr. Marc is a professional who has worked in several industries, including; telecommunication, aviation, and housing and development. The blatantly defines Mr. Marc’s interests and can be outlined clearly as entrepreneurship (business), Communication, aviation, and general construction. Mr. Bombenon is still a serial entrepreneur and besides a business mentor. He has specialized in advising business people about ways they can steer their business to success. However, Mr. Marc is mostly associated with success in most of the industries he has worked in, and he has ever experienced the failure of one business as well. Not a warm moment, but one that offered experience, learning, and a healthy dose of humility.

Mr. Marc also shows his interest in communication since he worked in the telecommunication industry since University, which leads to his realization of the need for 24/7 communications to assist business and people. Furthermore, he is the founder of SureCall Contact Centers that was founded and evolved over 35 years ago in Canada. He identified the need by organizations and businesses to have a center that would help them handle customer and client requests as well as related customer issues. Among some of the professional customer care services that the SureCall Center offers are; customer support services, help desk, sales support, business process optimization (BPO) services, and emergency response services.

Mr. Marc is an avid jet and helicopter pilot with an experience that spans over 30 years. When growing up, he always dreamt of becoming a pilot, an interest that came about by playing with kites, plastic models, and rockets in his childhood. Furthermore, he used to spend most of his weekends at the Dorval Airport in Montreal to watch planes take off and land with his childhood friend. Mr. Marc’s interest in aviation was put on hold when he started his own business in Calgary in 1982. He soon realized he had two major passions, communications, and aviation, which spawned into several large communications companies and one aviation company.

Away from business, communications, and aviation, Marc is also involved in other activities that include giving back and community development. He and his wife Desiree work tirelessly to assist and support many incredibly worthwhile charities and non-profits, both for Alberta and globally. The latest project, Hero Girls, has completed a pilot project in Nepal that aims to assist girl education there. The project also targets to equip girls in Nepal with self-confidence and necessary skills that will enable them to establish a local business that supports them, their families, and their community. SureCall also funds a Co-Op fund that offers micro-lending to assist the girls with a startup. Marc and his wife are expanding the program in the country as well as spread it to other countries with the same need since it succeeded in Nepal.

FACTS TO KNOW ABOUT MARC BOMBENON

Marc is a distinguished entrepreneur who started the development of various business establishments in different industries and sectors. Some of the top leading industries that he has built notable establishments include; the aviation industry, telecommunications, real estate, and the food and beverage industry. Bombenon also served in various public and private boards in which his contribution has been commented and noted as excellent.

• Marcs’ early career in Telecommunication and the SureCall Contact Center

Marc started his early career in the paging and cellular wireless industry. He would later work hard to transform this into an international call center under the SureCall Contact Centers brand. SureCall Contact Center is a state-of-the-art modern business call center that handles millions of calls and contacts of clients from diverse parts of Canada and the world. Their customer support is available 24/7; they work to handle every type of request, web chat, email, SMS, and more on behalf of businesses that have enlisted their services. Through SureCall Contact Centers, customers that have enrolled their services get unparalleled customer support. The essence of a call center is to help businesses manage and grow their core business while meeting all their customers’ communications needs, any time on any communication channel. As we all now connected 27/7 via phones, tablets, and computers, business needs to be available on their customers time.

• Drive and Goals of the SureCall Contact Center

As discussed above, the roles of a contact center are to aid businesses respond to their customers’ calls and requests. Sometimes business gets so much concerned with their core operations and forgetting to respond to their clients or customers. This should never happen since customers are a vital element of any business. This is why SureCall Contact Centers has simplified the process for organizations. A company that partners with SureCall can rest be assured that while they concentrate on their core business, their customers are well taken care of. Besides, the SureCall Contact center also helps business to control their expenses for maximum profitability. Their call center aids organizations and businesses enlisted with it to handle emergency support services, tier One tech support, and anything else which is essential to their unique needs.

• Other participations

Apart from being an entrepreneur, Marc is involved in different activities, especially in philanthropic. He has assisted many no worthy charities in Alberta as well as other starting special humanitarian projects in other countries. As a B-Corp, SureCall ensures its focus is on doing the best it can while keeping a helpful, supportive business committed to sustainability and human betterment.

• Bombenon roles and awards

Throughout his career, Marc and the companies he has found and operated have been recognized for their excellence in customer service, integrity, and loyal support for the City of Calgary. Marc’s awards include:

• Award of Excellence from the Canadian Call Management Association (CAM-X) for nineteen consecutive years. (1996-2014).
• Six different awards at the 3rd Annual Contact Center World Awards in 2008 in Orlando, Florida.
• Tom Ryan Award for Integrity, Ethics, and Quality Above All.
• e-Business Award of Distinction, nominated by TELUS, received from the Alberta Chamber of Commerce.
• Consumer’s Choice Award for eight consecutive years as Best Cellular Retailer in Calgary.
• Consumer’s Choice Award for seven consecutive years as Best Call Center in Calgary.
• Better Business Bureau Business Ethics Award.
• One of Canada’s Top 50 Best Places to Work

Of the awards he has received, Marc is most proud of the Tom Ryan Award recognizing him for “Integrity, Ethics, and Quality Above All,” the Young Presidents Organization’s Gord and Kathy Lang Award understanding individual commitment and leadership, and the Better Business Bureau Award for Business Ethics in Calgary.

IMPORTANCE OF CALL CENTER TO BUSINESS

The importance of contact centers to businesses and people is something that can’t be overlooked in the current high-tech world. Companies are usually more focused on their core operations in their quest to say on top of the competition. While this important to them, they also can’t ignore engagement with their clients via the multitude of communication channels available to them, such as twitter, Facebook, chat, email, phone calls, email, and more. This is where a multi-channel Contact Center/B.P.O. comes in to respond to customers and potential customers 24/7.  Gone are the businesses that respond by phone between 9 and 5, 5 days a week, with voicemail as a substitute.  In this world, it’s all about the customers preferred channel of communications and preferred time of communications

Customers are the cornerstone of any business and ignoring or missing their requests, inquiries, and needs are foolhardy. Yet sometimes a business may get so engrossed with other kinds of work to the point of not finding sufficient time to determine how to engage and respond to its customer’s requests and orders. Under such a severe scenario, a multi-channel contact center can be a vital solution to any organization or business. This is why Marc founded the SureCall Centers to help enterprises to handle every type of customer contract, 24/7/365.

• What is SureCall Contact Center about?

SureCall Contact Centers was founded and evolved over 35 years ago by Marc Bombenon in Canada. Marc, having worked in the telecommunications industry since University, realized the need for 24/7 communications that would assist businesses and people. He identified the need by organizations and companies to have a center that would help them handle customer and client requests and related customer issues. Among some of the professional customer care services that the SureCall Center offers are; customer support services, help desk, sales support, business process optimization (BPO) services, and emergency response services.

If you think that SureCall Center is just a call center, then you got it all wrong – they are more than that! They are a purpose-driven business process optimization company that offers services globally to SMEs and Fortune 500 companies. SureCall Center boasts a leading culture of can-do people, state-of-the-art facilities, and leading technology that incorporates multi-channel communications that help them do what they do better. It is a company that is set apart with its high-end innovation technology, flexible architecture, and utterly streamlined programs. Thanks to the fantastic services that it offers, the company has been able to win awards and recognition year after year

• What does your business or organization gain from SureCall Contact Center?

Sometimes your business or organization might find it hard to keep engagement and retention with your customers.  This is something that the SureCall Contact Centers excels at, efficiently, and effectively. The company answers millions of contacts generated from the customers of the business that are enlisted with them. SureCall has customer care representatives who respond to customer contacts across all mediums 24/7/365 in multiple languages.  Those are just some of the aspects that sets them apart to make them the ideal B.P.O.pPartner for businesses.