Operations Excellence

Operations Excellence

Study Questions:

1. The achievement of a particular organizational goal is referred to as a business process. It is described as a set of interlinked paths that results in the delivery of service or product to the client. The entire process consists of well-defined inputs and a unitary output. Block flow diagram, process flow diagram, and process are instrumentation diagram are three prime processes.
2. The business process is a complex web that consists of several divisions (Bourgeois, 2019). Some of the examples that constitute a business process are- receiving orders, the shipment of the products, invoicing, et cetera.
3. Maintaining a record about the progress of one’s business is a crucial step in business processing. It basically helps in setting the milestone for further development of the organization. This is the primary motive of documentation in the business process. Documentation helps in comprehending the prime processes that underlie any foundation and enhance the individual as an entrepreneur. The evaluation of the continuum of input to output, financial accords all is kept on check.
4. ERP expands to Enterprise Resource Planning, and it takes into account all the facets that are essential for running an organization, which includes finance, human resource management, supply process chain, services to the client, and many more. The significant five best practices that an ERP system inoculates in an organization are-
5. Chalking out the significant requirements of the organization
6. Improvising appropriate techniques towards such requirements
7. Training the employees to mitigate shortcomings

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8. Eliminating data migration
9. Involving everyone to be onside.
10. The implementation of the ERP systems may sometimes prove to be expensive. Additionally, they are also inflexible and minimal integration.
11. Business Process Re-engineering, also known as BPR, is a method of restructuring the core business strategies to attain growth in productivity, performance, and quality. It is the whole process of reanalyzing, rethinking, and restructuring of the business processes to establish better productivity, functionality, and quality. In business process increment, the organization builds upon the existent process while in BPR, a completely new strategy is introduced. In the former process, analysis and designing are taken place, keeping the ground rules similar to the previous process.
12. The process of BPR developed certain disadvantages; the implementation of the system does not provide an immediate solution. Sometimes it may also demand expensive IT facilities and cohesive teamwork. BRP system is more suitable for logical sequencing in products and services management. There are few significant challenges that BPR has to face, such as insufficient knowledge for handling the processes, haphazard placement of resources, wrong analysis of the challenges, and low efficiency among members of any particular team in the company.
13. The entire business process of any organization can be dismantled and then can be building up from scratch. The six significant steps for redesigning any business process are-
14. Setting achievable targets
15. Identifying the business processes
16. Capturing and processing of data
17. Selecting a singular workflow
18. Training the employees in the processing unit
19. Capturing of information at its source
20. Business Process Management (BPM) is considered as a helping tool for the Business Process. The discipline of BPM enables people to browse various methods to discover, analyze, measure, estimate, and implement appropriate techniques to improve business processes. BPM helps an organization to distinguish itself as it is an intentional method to plan, document, implement, and distribute an organization’s business processes.
21. ISO stands for International Organization for Standardization, which was founded in February 1947. The certification from ISO signifies that the management system, management system, and the services have the requirements for standardization, and quality is assured. In simple terms, ISO certification can be symbolized as approval from a monitoring body that a company runs to any such internationally recognized ISO management systems.

Exercise:

1. Among the various approaches of documenting a business process, the use of a diagram appears more suitable than the checklist documentation approach. It is because the checklist documentation presents a clear and concise description step by step. The checklist documentation is useful as well, but to ensure that the various elements are addressed and successfully taken care of before moving on to the next step.
2. The information system for retail return policy needs to have a specific element that can be used to carry on the return process. There are three main types of instruments of product return management systems- monetary instruments, procedure instruments, and customer-based instruments. The best information system can be developed when all the elements are ideally used to evaluate the return process.
3. There are some instances under which one may wish to modify the ERP system. The stage of growth of the ERP system must be in alignment with the growth rate of the business. Also, the ERP system must not be resistant to change as it needs to handle the uniqueness of the business processes. Some of the major drawbacks associated with modifying the ERP include issues during the implementation process, challenges after the implementation, and strategic imbalances.

Reference

Bourgeois, D. T. (2019). Information systems for business and beyond.